Loading...
Share this Job
Business:  Kalmar
Job Function:  Service
Location: 

Paramount , CA, US

Manager, Automation Services

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container
movement in the world and help transform the future of cargo handling. We believe in
collaboration, delivering on our promises and that people make the difference.

Making your next move count

Interested in making the next industrial revolution happen and enabling smarter cargo flow globally?  Our container terminal automation includes massive robots, deployed to the heart of the largest cities in the world enabling the global logistic chain to operate more efficiently, safely and with a smaller environmental footprint. Your task is to ensure our delivered solutions in North America operate as efficiently as possible and meet our customers’ demands today and tomorrow.

What you’ll need to succeed:

Education
✓    Commercial and Technical background, University or Bachelors Degree.
Experience
✓    4-8 years’ experience in leading teams and working with complex software projects and services
Competencies
✓    Strong leadership skills with the ability to work with others in a matrix from a range of cultures within a diverse technical, social, economic and political environment
✓    Experience in software development, testing and support
✓    Strong customer focus and experience in services and project business
✓    Leadership, competence development and decision-making skills
✓    Influencing, empowerment and delegation skills
✓    Excellent negotiation, communication and presentation skills
✓    Willingness and desire to continuous personal learning
✓    Advanced verbal and written skills (technical fluency in English required)
✓    Ability to lead in a fast-paced environment, make effective and timely decisions, solve problems, facilitate organizational and procedural changes
 
 

Main Tasks and Responsibilities

1. Customers 
●    Developing and maintaining good relationships and customer satisfaction with our Software Maintenance and Support customers in North America
●    Ensuring efficient and transparent customer communications related to issues and future developments
 
2. Leadership and Management
●    Build, develop and lead the North America Kalmar One Automation Services Team which provides software support and additional services to our customers.
●    Lead the work of software service engineers by setting clear roles and responsibilities within the team and providing guidance and motivation to drive maximum performance
●    Ensure sufficient resourcing and competence within the team to meet the contractual requirements    
●    Create positive and driven working atmosphere
●    Maintain code of conduct, ethics and integrity
 
3. Processes and working together
●    Ensuring software issues raised by the customers are handled and resolved according to contractual requirements and priorities
●    Responsible for the process of delivering software packages to end customers and supporting them in testing and installation
●    Working together with other Automation Service teams, software development and product management

                  ●    Align priorities and ensure the customers are getting the agreed servic

                  ●    Communicate customer feedback regarding issues and improvements

                  ●    Boost knowledge sharing and continuous improvement between the different teams


 
4. Sales 
●    Assist KAS sales in Automation Services sales and value proposition towards the end customers.  
●   Tailor and structure offerings based on customer needs, ensure proper documentation and sharing good practices between different teams and regions
●    Coach and train Market Area service sales teams in offerings
●    Participate actively in long term service agreement development work
 
5. Financial 
●    Assist the Director, Automation Services on the North America Automation Service financial performance
●    Assist the Director, Automation Services on the North America Automation Service forecasting and budgeting
 
HEALTH AND SAFETY RESPONSIBILITIES
●    Responsible for securing own and co-workers’ safety and health with all possible means.

You will be part of:

We believe in our people as it is our people who really make the difference. We always work in
close collaboration with our customers, deliver on our promises and never walk away no matter
how big the challenge. We succeed because we do it together.  With us, you will have the opportunity to realise your potential and become an important member of our global team.
 

We are an equal opportunity employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, gender identity, national origin, disability
status, protected veteran status, or any other characteristic protected by law.
Kalmar is part of Cargotec
Kalmar offers the widest range of cargo handling solutions and services to ports, terminals,
distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal
automation and in energy efficient container handling, with one in four container movements
around the globe being handled by a Kalmar solution. Through its extensive product portfolio,
global service network and ability to enable a seamless integration of different terminal
processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com
Kalmar is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2019
totalled approximately EUR 3.7 billion and it employs over 12,000 people. www.cargotec.com
If you are experiencing technical difficulty navigating through the career page, please contact us
on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not
accept job applications at this email address.