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Business:  Kalmar
Job Function:  Engineering
Location: 

Paramount, CA, US

Automation Service Engineer

Making your next move count

 

Kalmar’s Automation Solutions organization is revolutionizing the world of logistics in ports and intermodal terminals. This fascinating global industry is moving to full automation, robotics and utilizing digital tools like never before, which has a radical impact on our customer’s way of operation and the way they run their business. Kalmar has the widest and most advanced solutions portfolio, including massive industrial robots, yard automation products, in-house proprietary modularized multilayer software solutions and ability to integrate seamlessly through open interfaces with external systems. 

Now our Automation Services team is looking for an Automation Service Engineer to join our team in Long Beach California. In this role, you will be working directly with our global customers, product management and engineering supporting our latest technology deployed at the world’s most advanced deep-sea ports and intermodal terminals. You will be in a key role in shaping the industry towards a sustainable, safe and autonomous future. You will focus on working with the Kalmar software platform but understanding the electrical and mechanical aspects of the solution is an asset in the world of container robotics.

Your technical knowledge and customer feedback will be translated together with engineering and product management into product development features in our roadmap and optimal solutions for our customers. Your open and positive attitude will enable good collaboration with many stakeholders involved.

In Kalmar you will become a part of the global family of container business professionals working in the heart of biggest cities like London, Singapore, Sydney, Los Angeles, Rotterdam and many others. Kalmar offers a competitive compensation package and opportunity to develop your skills and areas of expertise in the Kalmar Automation Solutions platforms. 

 

This is what we do:

https://www.youtube.com/watch?v=BS2pDcJt6ec

 

More about us:

https://www.kalmarglobal.com/automation/

 

Main tasks and responsibilities:

  • To assist customers to use, and get maximum benefit from, their Automation technology by responding to, and resolving, issues raised by the customers within the time frames specified in Service Level Agreement (SLA). Channelling the customer feedback and improvement requirements back to the product management in order to develop the overall software platform product.
  • To respond (by phone, email, etc) to issues reported by customers, gather necessary evidence of the symptoms, provide a workaround to the issue where possible, perform root cause analysis to determine the resolution strategy, and initiate a root cause fix by other groups (such as software engineering) as necessary. 
  • Where a software fault has been reported, consult with product managers and/or software engineers to determine the gap (if any) between reported system behavior and as-designed system behavior and handle customer expectations of the resolution approach accordingly. Manage the fix of the software fault according to the time frames in the customer's SLA.
  • Participate in a roster of similar persons to provide after hours response capability for customers that need to report an urgent or high-impact issue.
  • To participate in, and contribute to, the implementation of Automation technology at customer sites by undertaking tasks as defined by the project requirements. Apart from meeting project objectives, a primary outcome of this activity is to gain knowledge of the technology and the customer’s operational environment for use in supporting the customer

What you’ll need to succeed:


The excellent candidate would be a team player, eager to experience new and exciting opportunities.

 

Ideally you have:

  • Competence and experience from complex robotics systems, software and interfaces 
  • Technical skills in PLC, server and network architectures 
  • Excellent troubleshooting and networking skills
  • Experience in ports and terminals 

 

Education

  • M.Sc / B. Sc degree in Software Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics, or Robotics

 

Experience

  • 2+ years of work experience in software engineering or automation integration and testing
  • OEM equipment installation, commissioning, customer handover
  • SCADA integration and historization 
  • Troubleshooting live and large integrated systems down to component level
  • Working on networks, LAN, WAN, VLAN, TCP/IP, VPN

 

Skills & Knowledge

  • Customer case management
  • Software defect management
  • Windows-based PC tools such as document writing, spreadsheets, slide presentations, database queries using SQL, system log recovery
  • Mechanical and/or electrical installation, commissioning, or maintenance in a heavy equipment or manufacturing context
  • PLC programming Siemens, Allen Bradly, Omron 
  • PLC communication networks 

 

Competencies

  • Proactive and enthusiastic way of working
  • Desire and ability to learn and drive to get things done
  • Good communication skills in English 
  • Can conceptualize a situation/event from verbal or written description
  • Thorough and comprehensive root cause analysis
  • Customer service ethic, tact, diplomacy, sensitivity
  • Attention to detail when recording and reporting information

 

You will be part of:

 

With us, you will have the opportunity to realise your potential and become an important member of our team.
 
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Kalmar is part of Cargotec

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com

 

Kalmar is part of Cargotec. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,000 people. www.cargotec.com

 

Please contact Dan Martin if you are interested in learning more about this opportunity. 

Dan.Martin@kalmarglobal.com

562-618-3726

 


Nearest Major Market: Los Angeles