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Business:  Kalmar
Job Function:  Service
Location: 

Ottawa, KS, US

Terminal Tractor Parts Technical Lead

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Making your next move count

The Terminal Tractor Parts Technical Lead will provide leadership and direction to the Ottawa parts technical support and customer service team. Provide customers with accurate, timely answers to their parts support requests. This position will continually evaluate internal processes in order to identify and remove issues customers experience while doing business with the Kalmar USA parts department.

Main tasks and responsibilities

  • Ensuring up to date training for latest models of terminal tractors for the technical support team.
  • Scheduling personnel in order to provide constant support for our customers.
  • Developing team member’s skills and business knowledge. 
  • Point of contact for customers requesting escalation of issues
  • Participation in weekly engineering meetings
  • Reviewing Engineering Notifications to determine parts that need to be ordered
  • Developing list and pricing parts based on BOM
  • CRM- Customer Relationship Management

What you’ll need to succeed

Education:
•    Bachelor’s Degree in Business (experience will be considered in lieu of degree)
Experience:

•    5+ years in a customer service environment- Customer Relationship Management experience and experience in solving issues related to customer escalations
•    Inside Sales Experience
•    Leadership experience (ability to manage/lead a diverse workgroup)
•    Spare Parts Technical Lead experience
•    Cross-functional collaboration to complete projects/tasks
Skills:
•    Good oral and written communication skills
•    Professionalism
•    Flexibility
•    Emotional Intelligence

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realize your potential and become an important member of our global team.

Interested to join?

Please submit your resume/CV today to be considered!

Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com

 

Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,000 people.  www.cargotec.com