Sales Software Administrator

Compensation Data

Starting @ $65k/year depending on experience.

Purpose of the position

The Sales software administrator provides local business and process knowledge into the sales system design and development process and acts as the first level support to local end users for the North American sales team. To succeed in the role the following are critical:
Understanding the process flow - Understanding how all areas use the systems and how the systems integrate with one another. Working with users to understand their needs and creating requirements documents for discussion with the global IT teams developing the systems and processes.
Software Integration/Implementation - Work with cross-functional teams to build requirements documents and work with IT groups to build a roadmap that will work for our team and others around the world. Testing Software once it’s ready for testing and providing feedback for best possible introduction to the end users. Build Training documents and conduct training with users in your market area.
Long-term support - Continuous improvement and “help desk” type support for local users. Being available to help new and experienced users. Continuous requirements updates and continued management of Project Management documents. Reporting from Project Management documents on a monthly basis (and even more as implementations get closer).

Main tasks and responsibilities

•    Interfaces with IT and end-users in most phases of software development and support.
•    Completes the analysis and technical requirements gathering
•    Provide local business process knowledge; validate new processes
•    Data cleaning, data migration templates, data validation
•    Testing
•    Training material preparation and training delivery to end-users
•    Implement software releases as required, and deliver local communication, engagement activities and support
•    First point of contact for end-users in case of process and system support related issues
•    Coordinates system and process related support activities; support with incident tickets until closure
•    Provide support and information to 3rd party who will solve support tickets
•    Communicate effectively with IS management, users and vendors.
•    Assist in the business process review/documentation and design of business applications.
•    Develop, execute and review unit test plans and results.
•    Prepare work status reports for supervisor on a timely basis.
•    Provides revised project cost estimates once analysis and business design is completed.
•    May include design, code and document software in the appropriate language using standard techniques.
•    May coordinate project schedules, dependency, risk and cost.
•    May involve following-up vendor deliverables.
•    Support the Sales support team in other tasks..

What you’ll need to succeed

Education:
•    A Bachelor’s degree in Computer Science, Business Administration, Math or Physical Science, IS, Engineering preferred
Experience:
•    Minimum 3-5 years’ experience in a business environment with 2 years in a commercial role (with implementation experience) or IT role supporting a commercial team.
Competencies:
•    Process oriented person who works to understand the process flow through the E2E sales process (systems, stakeholders)
•    The successful candidate will have experience in working closely with end-users and in supporting project meetings as well as expertise in communicating requirements to and working with technical programmers.
•    Position also requires proficiency w/desktop tools (MS Office Suite, MS Project & Visio)
•    Strong English Language, spoken and written required.
•    Proactive attitude to solve unusual and complex issues in a collaborative manner
•    Collaborating with teammates/coworkers around the world with a global perspective in mind.
•    Knowledge of customer and supply chain relationships (EDI, Barcode, MRPII) are desired.
•    Experience working in IT support or on IT implementation teams in a manufacturing environment is desired.
•    Experience working with Global teams is desired.
•    Salesforce experience would be an advantage.
•    SAP experience would be an advantage

You will be part of

•    Kalmar is part of a global organization with over 12,000 employees worldwide- We have a very talented and diverse workforce focused on equity & inclusion.
•    We believe in our people as it is our people who really make the difference.
•    We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge.
•    We succeed because we do it together.
•    With us, you will have the opportunity to realize your potential and become an important member of our global team.

Interested to join?

Please submit your resume/CV to be considered!