Product Support Area Manager

Compensation Data

Salary: Starting @ $90k/year

Purpose of the position

This position is part of the Terminal Tractor business division, which is responsible for supporting the profitability and development of terminal tractors within Kalmar.  This position will be supporting customers on the West Coast.  Services provided include problem-solving and technical solutions to any potential customer issues that may arise.

Preference will be given to qualified candidates who reside in the San Diego, CA area.
 

Main tasks and responsibilities

• Provide technical support and product knowledge to Kalmar front line service teams, dealers and customers.
• Work collaboratively with Regional Service Managers and dealers and manage development within designated regions.
• Collect and provide product quality feedback to business division and operations. 
• Act as the “Task Force” in the investigation of incidents and participate in further collaboration when needed.
• Product Lifetime Care Processes: participate in meeting forums and take actions that are deemed necessary.
• Participate in new product development projects.
• Assist in the research and writing of technical service bulletins 
• Coordinate research and response regarding recalls or other type of field campaigns
   

What you’ll need to succeed

Education:

• Associate’s degree in Business, Industrial Electricity, Electronics, Engineering Technology or Technical application and/or Field experience with Kalmar Terminal Tractors preferred.
• High School diploma required 

Experience:

• Background in Autonomous Mobile Equipment preferred
• Experience working with voltages greater than 400V
• Experience reading schematics
• Experience in Terminal Tractor trouble shooting
• Experience in After Sales Support

Competencies:

• Problem-Solving: Thorough analytical ability and well-structured problem-solver.  Taking a well-organized approach to solving problems and acting decisively despite obstacles or resistance.  
• Team Builder: Ability to work independently as well as work within a team.  Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals.
• Service oriented with good communication skills
• Focused on customer needs
• Ability to handle many tasks simultaneously
• Business oriented
• Positive attitude
   

You will be part of

Kalmar currently employs more than 4,800 professionals worldwide. One of our most important values is: We do it together. We value team skills, as well as innovativeness, customer orientation, and a willingness to commit to continuous improvement. We work closely with our customers and partners - across language, cultural, and professional borders. We see diversity as a common strength and valuable resource for Kalmar’s future.
 

Interested to join?

Please submit your resume/CV to be considered for this position.