Business:  Kalmar
Job Function:  Application & Product Management

Ottawa, KS, US

Product Support Area Manager

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Compensation Data


Salary: Starting @ $90k/year

Purpose of the position


This position is part of the Terminal Tractor business division, which is responsible for supporting the profitability and development of terminal tractors within Kalmar.  This position will be supporting customers on the West Coast.  Services provided include problem-solving and technical solutions to any potential customer issues that may arise.


Preference will be given to qualified candidates who reside in the San Diego, CA area.

Main tasks and responsibilities


  • Provide technical support and product knowledge to Kalmar front line service teams, dealers and customers.
  • Work collaboratively with Regional Service Managers and dealers and manage development within designated regions.
  • Collect and provide product quality feedback to business division and operations. 
  • Act as the “Task Force” in the investigation of incidents and participate in further collaboration when needed.
  • Product Lifetime Care Processes: participate in meeting forums and take actions that are deemed necessary.
  • Participate in new product development projects.
  • Assist in the research and writing of technical service bulletins 
  • Coordinate research and response regarding recalls or other type of field campaigns

What you’ll need to succeed




  • Associate’s degree in Business, Industrial Electricity, Electronics, Engineering Technology or Technical application and/or Field experience with Kalmar Terminal Tractors preferred.
  • High School diploma required 




  • Background in Autonomous Mobile Equipment preferred
  • Experience working with voltages greater than 400V
  • Experience reading schematics
  • Experience in Terminal Tractor trouble shooting
  • Experience in After Sales Support




  • Problem-Solving: Thorough analytical ability and well-structured problem-solver.  Taking a well-organized approach to solving problems and acting decisively despite obstacles or resistance.  
  • Team Builder: Ability to work independently as well as work within a team.  Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals.
  • Service oriented with good communication skills
  • Focused on customer needs
  • Ability to handle many tasks simultaneously
  • Business oriented
  • Positive attitude

You will be part of


Kalmar currently employs more than 4,800 professionals worldwide. One of our most important values is: We do it together. We value team skills, as well as innovativeness, customer orientation, and a willingness to commit to continuous improvement. We work closely with our customers and partners - across language, cultural, and professional borders. We see diversity as a common strength and valuable resource for Kalmar’s future.

Interested to join?


Please submit your resume/CV to be considered for this position.

Kalmar is part of Cargotec

Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers’ every move.

Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people.