Product Support Area Manager

Purpose of the position

We are looking for a self-motivated, energetic team player to support our After Sales organization.

This position is responsible for providing Technical support and product knowledge to Kalmar dealers and customers and to collect and provide product quality feedback to concerned functions and projects within business lines. Position requires acting as part of the “Task Force” with investigation of incidents and participating in further collaboration, when needed. Candidate will also take part in Product Lifetime Care Process, participate in meeting forums and take part in the information and actions deemed necessary. In addition, candidate will participate in New Product Development projects.

We are KALMAR, a global leader in industrial engineering solutions, and we are inviting exceptional individuals like you to join our team as a Product Support Area Manager in our Counter Balanced Division.

Our mission is to deliver the most efficient, sustainable, and forward-thinking solutions in the industry, and we need individuals with your skills and passion to help us achieve it.
 

Main tasks and responsibilities

•    Technical support and product knowledge to Kalmar dealers and customers
•    Collect and provide product quality feedback to concerned functions and projects within business lines
•    Act as part of the “Task Force” with investigation of incidents and participate in further collaboration,

     when needed
•    Product Lifetime Care Process, participate in meeting forums and take part in the information    

     and actions deemed necessary
•    Participate in NPD project for machine model
•    Assist with new machine assemblies and deliveries
•    Dealer and customer operation and maintenance training

What you’ll need to succeed

Our ideal candidate has a business-oriented mindset, customer-focused approach, and excellent technical and communication skills. Proficiency in engineering tools used by Kalmar, analytical and structural capabilities, result orientation, problem-solving skills, and a positive attitude round out our list of sought-after qualities.

Education:

•    Bachelor’s degree in engineering or equivalent experience in Industrial Electricity, Electronics,

     Engineering Technology, related technical field.

Experience:

•    Product knowledge and experience in after sales

Competencies:

•    Product knowledge of counterbalance and electrical equipment 
•    Service oriented with good communication skills
•    Fluent in English (both spoken and written)
•    Ability to work independently or in a team environment 
•    Focus on customer needs
•    Ability to handle many tasks simultaneously
•    Business oriented, with diplomatic skills
•    Positive attitude
•    Thorough analytical ability and well-structure problem-solver

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 
 
With us, you will have the opportunity to realise your potential and become an important member of our global team.

- Kalmar is part of a global organization with over 12,000 employees worldwide- We have a very talented and diverse workforce focused on equity & inclusion.
- We believe in our people as it is our people who really make the difference.
- We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge.

Interested to join?

If you are excited about this opportunity, please submit your application and CV in English as soon as possible through our careers website. We will interview candidates on an ongoing basis, so please send in your application as soon as possible.

Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com

Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com