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Business:  Kalmar
Job Function:  Application & Product Management

Ottawa, KS, US

Product Support Area Manager

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

After sales and support for Kalmar customers

Main tasks and responsibilities

  • Technical support and product knowledge to Kalmar dealers and customers
  • Collect and provide product quality feedback to concerned functions and projects within business lines
  • Act as part of the “Task Force” with investigation of incidents and participate in further collaboration, when needed
  • Product Lifetime Care Process, participate in meeting forums and take part in the information and actions deemed necessary
  • Participate in NPD project for machine model

What you’ll need to succeed

•    Bachelor’s degree in engineering or equivalent experience.

•    Product knowledge and experience in after sales

•    Product knowledge of counterbalance and HV electrical equipment 
•    Service oriented with good communication skills
•    Fluent in English (both spoken and written)
•    Ability to work independently or in a team environment 
•    Focus on customer needs
•    Ability to handle many tasks simultaneously
•    Business oriented, with diplomatic skills
•    Positive attitude
•    Thorough analytical ability and well-structured problem-solver

You will be part of

  • Kalmar is part of a global organization with over 12,000 employees worldwide- We have a very talented and diverse workforce focused on equity & inclusion.
  • We believe in our people as it is our people who really make the difference.
  • We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge.
  • We succeed because we do it together.
  • With us, you will have the opportunity to realize your potential and become an important member of our global team.

Interested to join?

Please submit your resume/CV to be considered!

Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.


Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people.