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Business:  Kalmar
Job Function:  Information Management

Ottawa, KS, US

Kalmar Operations Business Process Expert / ERP

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position


Coordinate, support and drive process development activities for Kalmar operations related digital tools.




  • Researches, analyses and recommends improvements to the organisation'sorganisations business processes in order to improve the overall organizational performance. 
  • Studies operational and performance data to identify trends and opportunities for improvement. 
  • Develops project plans, communicates changes and may provide training to impacted units/areas.
  • Can translate business performance/needs to process changes including but not limited to introduction or development /enhancement of digital tools.
  • Drives continuous improvement, linkingimprovement linking process and tools. 
  • Coordinates, calibrates and leverages global initiatives and ensures improvements are considered and developed for global benefit e.g . global common processes and tools.
  • Coordinate  process development and related digital tools development with other Operations MAU to optimise business value 
  • Along with the knowledge of basic principles and theoretical concepts, performs relevant 
  • modeling of various process scenarios (digital twin) and developing these concepts. 
  • Duties may include assuming a team lead role for the work group. 
  • First hand contact with regards to ERP upgrades, common ERP masters etc. 
  • Provides planned and on-demand training to local key users on new or changed functionality to the extent it affects their usage of the operations digital tools (e.g. SAP, LN, MES, APS...)
  • Supports digital tools usage through coaching and one-to-one key user support as appropriate
  • Organises regular key user meetings to assess the status of ongoing support, system and training needs and to update the key users
  • Aligns business requirements with key users and E2E operations  management and funnels the requirements to digital tools development. Supports business owners to specify business requirements and technical feasibility
  • Participates in the technical specification process together with central development teams and technical owners. At solution design phase ensures application changes are suitable for local end-to-end processes
  • Co-operates with other process/ solution coordinators and aligns requirements and shares knowledge with the solution coordinators in the same field of expertise.

What you’ll need to succeed:



  • B.Sc in Software development / application management or comparable experience. 



  • 2-5 years of solution support in an international company preferably in the services and logistics area.



  • Good knowledge of process development, lean and continuous improvement practises
  • Good knowledge on IT capabilities 
  • Good communication skills
  • Relationship building
  • Process improvement skills
  • Fluent in English
  • Experience of Infor LN would be seen as an advantage
  • Leading and coordinating projects within ERP (implementations , upgrades) and advantage.

Working together with:


Kalmar & Cargotec IM teams, Corresponding positions in the MAU’s Operation, Operations in general.

Interested to join?


If you are excited about this opportunity, please submit your application.


Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com


Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com

Nearest Major Market: Kansas City