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Business:  Kalmar
Job Function:  Information Management

Ottawa, KS, US

Kalmar Operations Business Process Expert / ERP

Purpose of the position


Coordinate, support and drive process development activities for Kalmar operations related digital tools.




  • Researches, analyses and recommends improvements to the organisation'sorganisations business processes in order to improve the overall organizational performance. 
  • Studies operational and performance data to identify trends and opportunities for improvement. 
  • Develops project plans, communicates changes and may provide training to impacted units/areas.
  • Can translate business performance/needs to process changes including but not limited to introduction or development /enhancement of digital tools.
  • Drives continuous improvement, linkingimprovement linking process and tools. 
  • Coordinates, calibrates and leverages global initiatives and ensures improvements are considered and developed for global benefit e.g . global common processes and tools.
  • Coordinate  process development and related digital tools development with other Operations MAU to optimise business value 
  • Along with the knowledge of basic principles and theoretical concepts, performs relevant 
  • modeling of various process scenarios (digital twin) and developing these concepts. 
  • Duties may include assuming a team lead role for the work group. 
  • First hand contact with regards to ERP upgrades, common ERP masters etc. 
  • Provides planned and on-demand training to local key users on new or changed functionality to the extent it affects their usage of the operations digital tools (e.g. SAP, LN, MES, APS...)
  • Supports digital tools usage through coaching and one-to-one key user support as appropriate
  • Organises regular key user meetings to assess the status of ongoing support, system and training needs and to update the key users
  • Aligns business requirements with key users and E2E operations  management and funnels the requirements to digital tools development. Supports business owners to specify business requirements and technical feasibility
  • Participates in the technical specification process together with central development teams and technical owners. At solution design phase ensures application changes are suitable for local end-to-end processes
  • Co-operates with other process/ solution coordinators and aligns requirements and shares knowledge with the solution coordinators in the same field of expertise.

What you’ll need to succeed:



  • B.Sc in Software development / application management or comparable experience. 



  • 2-5 years of solution support in an international company preferably in the services and logistics area.



  • Good knowledge of process development, lean and continuous improvement practises
  • Good knowledge on IT capabilities 
  • Good communication skills
  • Relationship building
  • Process improvement skills
  • Fluent in English
  • Experience of Infor LN would be seen as an advantage
  • Leading and coordinating projects within ERP (implementations , upgrades) and advantage.

Working together with:


Kalmar & Cargotec IM teams, Corresponding positions in the MAU’s Operation, Operations in general.

Interested to join?


If you are excited about this opportunity, please submit your application.

Nearest Major Market: Kansas City