Country IT Coordinator, Kalmar AMER

Purpose of the position

Kalmar is expanding its internal competencies in critical locations, and we are looking for an experienced, and self-motivated IT technician to join the Kalmar IM Platform and Support team to work as a country IT coordinator for the Americas region. 
You will work in an international environment, where you will be responsible for the onsite end user IT support, local IT infrastructure, and many other IT related topics. You will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. The position is based in our factory in Ottawa and there are also other locations in the Americas which you will support both remotely and on-site when needed.

Main tasks and responsibilities

•    2nd/3rd level end-user support, diagnosis and investigation, and prolonged hands & feet for the Global Service Desk.
•    Incident monitoring for the locations under your responsibility 
•    Local server and infrastructure support to ensure normal operations 
          o    Server and storage management, replacements & On-Prem to cloud migrations.  
          o    Improving our local ICT infrastructure, e.g switches, connectivity. 
          o    Data backup. 
•    Ensure a secure and safe environment for server rooms and racks. 
•    Telephony and mobile device support. (procurement/subscriptions). 
•    Documentation of local applications, servers, and infrastructure is in place and maintained (knowledge management + CMDB). 
•    Drive process improvements together with internal teams and our outsourcing partners to improve service delivery.
•    Ensure that global policies and procedures are followed. 
•    Participate as a technical resource in global and regional projects like office moves, acquisitions and divestment activities etc. 
•    Other aligned activities to improve the end-user experience. 

What you’ll need to succeed

Position Requirements:

•    Minimum 3 years of experience in technical IT support roles. 
•    Having experience of working in a global organization is preferred. 
•    Team player with broad technical IT knowledge 
      o    Strong knowledge in Network, Workstations, Server, Virtualization, Mobile phones, VoIP 
•    Strong communication and interpersonal skills. 

You will be part of

*    Kalmar is part of a global organization with over 12,000 employees worldwide- We have a very talented and diverse workforce focused on equity & inclusion.
*    We believe in our people as it is our people who really make the difference. 
*    We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. 
*    We succeed because we do it together. 
*    With us, you will have the opportunity to realize your potential and become an important member of our global team.
 

Interested to join?

Please submit your resume/CV to be considered!