Asst. Manager - Sales Support

Purpose of the position

The Asst. Manager - Sales Support will be responsible for activities to primarily support all sales and services of the company. This would include making & processing offers that have technical & commercial conditions and processing of incoming orders. Will look after and respond to internal and customer enquiries. This will include technical & commercial coordination with the Multi Assembly Unit (MAU) at Bangalore and Product Lines based abroad for mobile equipment to ensure delivery process compliance. Liaise with sales and operation to determine order status and track and maintain delivery time schedules.

This position is based in Navi Mumbai, India.

Main tasks and responsibilities

• Respond effectively and efficiently to internal and customer enquiries including queries relating to orders and/or returns and escalate queries where required
• Follow up all enquiries, prepare proposals where necessary and facilitate product demonstrations with potential clients
• Coordination and follow up with MAU for on time customer delivery and reporting 
• Liaise with sales representatives and operations to determine order status and track and maintain delivery timescales to ensure timely delivery of order to customers
• Prepare and administer commercial documentation such as contracts and service agreements and process invoices
• Develop and maintain sales support databases
• Management reporting and dissemination of technical & commercial information to internal & external customers
• Coordination of Marketing & Sales Promotion activities in consultation with internal and global marketing team to ensure compliance with Marketing guidelines 

What you’ll need to succeed

Education

• Diploma in Engineering or Degree in Commerce/ Sciences

Experience

• 1 – 3 years of experience, preferably with handling incoming orders and contract invoices

Skills & Competencies 

• Business impact and decision making
• Commercial banking, bank instruments like letter of credits, bank guarantees, collections, commercial taxation, transport logistics 
• Work independently to complete given tasks and assignments
• Adapt and exchange information and knowledge with key internal and external stakeholders
• Innovation
• Develop own way of working and working methods
• Networking and influencing
• The applicant should have good interpersonal, communication and negotiation skills
• MS Office / SAP / Salesforce literate, be customer oriented, and able to work independently as well as in cross functional teams

Interested to join?

If you are excited about this opportunity, send us your CV along with your expected salary today!