Southern Services Manager

Purpose of the position

Responsible for managing a service business unit and support sales to fulfill customer and business requirements.

Main tasks and responsibilities

• Oversee daily service operations
• Review customer service contracts
• Review cost and financial data to improve profitability
• Improve processes and planning in support of organisational goals in line with “best practice”
• Plan the use of the team resources, delegate tasks and accountabilities and work schedules.
• Monitor, evaluate performance and improve performance
• Facilitate coordination and communication between the various Kalmar departments and also with the customers
• Liaise with management and assist with the development of strategic plans for operational activities
• Implement and manage operational plans
• Ensure all repair work is carried out safely and efficiently
• Oversee management and planning of rosters to ensure total coverage for the customer
• Ensure Kalmar and contracting Staff comply with Kalmar company procedures and regulations
• Work in close cooperation with country HR manager to ensure retention of good personnel 
• Work in close cooperation with finance and analysts to ensure efficient and profitable operations
• Work in close cooperation with Sales Managers to plan and price service sales
• Ensure all administration and commercial work is carried out in a timely manner
• Ensure all required reports are submitted within the required timeframes, both internally and to the customer
• Ensure all purchasing complies with the Kalmar corporate policy
• Represent Kalmar in meetings with the client site representatives
• Ensure all assets are identified, managed and controlled
• Ensure all repair and service items are recorded SAP
• Communicate with Kalmar staff and contractors on a as required bases in a professional manner
• Develop technical workforce in line with Kalmar business needs
• Ensure that a training programme is in place, and ensure that no job is commenced without a safety review taking place
• Ensure all tools and equipment being used are available and in a safe condition
• Ensure all relevant procedures are in place to support the business

What you’ll need to succeed

Education

• Relevant Trades Certificate

Experience

• 10+ years maintenance experience 
• Experience managing shift teams
• 5+ years in a similar supervisory position

Competencies

• Ability to think strategically and communicate at different levels 
• Good communicator, empathic, structured, service minded, customer-oriented
• Excellent interpersonal, oral and written communication skills with a proven ability to write in a variety of formats and for diverse audiences
• Leadership skills, team player
• Local languages, English required
• A creative thinker / problem solver
• Analytical and strategic thinking
• High level of influencing skills
• Negotiation skills
• Ability to meet objectives within deadlines
• Commercial acumen
• Demonstrated ability to handle multiple assignments and adapt to changing priorities
• Conflict management skills
• Resilience

Skills & Knowledge

• In depth-knowledge of mobile equipment 
• Customers business needs
   

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.
 

Interested to join?

If you are excited about this opportunity, click Apply and submit your application and CV.