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Business:  Kalmar
Job Function:  Service

Melbourne, AU

Service Administrator

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

We are looking for Service Administrator to perform the administration of the daily site service operation, collate information to enable the reporting of financial results weekly- labour utilisation. The position will need to assist with processing warranty claims weekly, process technician working hours daily for Payroll department and create purchase orders and or organize quotes for approval up line.


Preventative Maintenance (PM) Scheduling

  • Co-Ordinate and ensure all PM services are carried within the prescribed hours.
  • Schedule technicians as efficiently as possible to perform the PM servicing and any ad hoc breakdown or corrective maintenance that arises.
  • PM scheduling must be communicated & planned with the customer two weeks prior to the job.
  • Enter relevant data into SAP.

Customer Damage Reporting

  • Document all repairs and damages reported on each machine.
  • Invoice customer for all parts & service hours.
  • Ensure all data is accurately entered into SAP.

Management of Back Up Machines

  • Record/capture all backup usage.
  • Invoice of all back up machine usage.
  • Ensure all back up machines are serviced as per the requirement.

Parts Usage

  • Coordinate all parts orders and deliveries

Policies and Procedures

  • Assist the HR department in reviewing, developing and implementing processes and improvements relating to the parts department.


  • Perform other tasks as directed by your direct supervisor

What you’ll need to succeed:


  • Critical thinking and problem solving skills
  • Planning and organising
  • Decision-making
  • Negotiation
  • Adaptability
  • Stress tolerance
  • Customer-oriented
  • Excellent work ethic and leadership
  • Ability to participate in all training and development programs
  • Ability to get things done
  • Cultural sensitivity and adaptability

Skills and experience

  • English fluency is required
  • Intermediate to advanced level in – Excel, Word, PowerPoint
  • Excellent vendor relationship building skills
  • Strong analytical and numeracy skills
  • Sound communication skills (written and verbal)
  • Excellent interpersonal skills (ability to deal with all stakeholders in the business)
  • Excellent project/time management skills, and can work steadily with multiple deadlines
  • SAP experience would be highly regarded

You will be part of:

We offer you an opportunity to put your skills and experience to work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it. A competitive salary package is on offer for the successful candidate.


Interested to join?

To apply, please send through your resume and a cover letter addressing the selection criteria.


Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com


Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com