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Business:  Kalmar
Job Function:  Project Management
Location: 

Kista, SE

Manager Front Office

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

As Manager Front Office you will lead Kalmar Sweden's Front Office organization - develop the efficiency to constantly deliver according to set targets and KPIs. You will be an active part of the Swedish sales and service business.

 

Main responsibilities:

 

  • Lead the daily work for front office team
  • Be responsible for meet targets for all JOB positions in front office team
  • As a part of the Service management team in Sweden participate to develop Kalmar to be the best service company in the branch
  • Secure and develop our processes to deliver to meet targets
  • Manage the day-to-day activities for front office team and follow service strategy
  • Develop staff and develop processes to deliver according to targets
  • Actively work together with service managers, spare parts, sales, back office and Kalmar central organization
  • Participate in internal and external meetings together with service managers
  • Oversees daily service planning and execution
  • Prepares and finalizes service orders, including parts ordering
  • Keeps customer contacts, contract conditions and maintenance plans up to date
  • Prepares service offers.

What you’ll need to succeed:

 

  • Commercial and technical background, Bachelor degree
  • Minimum of 5 years as manager for front and/or back office team
  • Proven track record in service business
  • Significant experience in relevant business segments
  • Leadership
  • Strong team player
  • Creative business mind
  • Passion for service business
  • Strong communication skills
  • Strong analytical skills
  • External orientation
  • Passion for results
  • Language skills, Swedish and English
  • Located in Kista, Sweden.

You will be working with:

 

  • Country director Sweden
  • Service Operations Manager Sweden
  • Back office team Poland
  • Service Managers Sweden
  • Site Managers Large Contracts Sweden
  • Central service team
  • Central parts team
  • Sales Sweden
  • Central Technical Support.
     

Interested to join?

 

If you are excited about this opportunity, please submit your application!

 

 

Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com

 

Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com