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Business:  Kalmar
Job Function:  General management, Admin & Faci

Hong Kong, CN

Customer Service Officer

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.

Purpose of the position

We are looking for a high caliber candidate to develop his/her career in our Company

Main tasks and responsibilities

  • To handle customer’s enquiries, orders and complaints in an efficient and professional manner. 
  • To manage parts order processing, and monitor backlog status and parts delivery;
  • To follow up with customers for invoicing and payment arrangement.
  • To analyze GM% and freight cost of sales orders so as to improve the profitability;
  • To liaise with central service team for pricing and lead time checking
  • To Act as key user for Internal Service program and solve the issues raised by service technicians (training will be provided);
  • To Drive and grow parts sales by actively contacting customers and identifying their needs;
  • To Support the service jobs schedule and maintenance service team within the team; 
  • To provide feedback on the efficiency of customer service process;
  • Ad-hoc projects assigned by line Manager. 

What you’ll need to succeed

  • Degree in Business Administration or equivalent
  • Min. 2 years relevant experience in customer services or sales administration. Proven track record in order processing.
  • Independent, fast learner, self-motivated, details-minded, well organized and able to work under pressure;
  • Customer-oriented with good interpersonal and negotiation skills;
  • Good command of both spoken and written English and Mandarin;
  • Knowledge in SAP will be an advantage;
  • Fresh graduate will also be considered. 

We offer competitive remuneration package and generous fringe benefits including 5-days workweek, medical and dental insurance, discretionary bonus and excellent working condition. Interested candidates please submit your application. 

All information received will be kept in strict confidence and only for employment-related purpose.

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact on our global organisation. You will work with great colleagues from various backgrounds, inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

Click Apply Now and submit your updated CVs with your current and expected salaries.

Kalmar is part of Cargotec

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.


Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,000 people.