Share this Job
Business:  Kalmar
Job Function:  Information Management
Location: 

Hamburg, DE

Onsite Support / Country IT

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join us for a smarter and better everyday

 

Cargotec Business Technology is expanding its internal competencies in critical locations, and we are looking for an experienced, and self-motivated IT technician to join the Regional Delivery/Onsite team to work as the country IT coordinator for Germany and Austria covering all our Strategic Business Units. You will work in an international environment, where you will be responsible for the local servers, infrastructure, and will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. 

 

Main tasks and responsibilities:

 

  • Local server and infrastructure support
    • Server management, replacements & On-Prem to cloud migrations
    • Improving our local ICT infrastructure, e.g switches, connectivity
  • 2nd/3rd level end-user support, prolonged hands & feet for the Global Service Desk
  • Service technician support (Hiab, Kalmar, MacGregor)
  • Incident monitoring for the locations under your responsibility
  • Telephony and mobile device support. (procurement/subscriptions)
  • Documentation of local applications, servers, and infrastructure is in place and maintained. (knowledge management + CMDB)
  • Drive process improvements together with the internal Cargotec Business Technology teams and our outsourcing partners to improve service delivery
  • Ensuring that global policies and procedures are in place and followed
  • Participate as a technical resource in global and regional projects like office moves, acquisitions, and divestment activities
  • Anything else that might pop up to improve the end-user experience.

What you’ll need to succeed:

 

Having the attitude 'I am here to help you" and being a ‘hands-on’ person. An experienced team player with broad technical IT knowledge. Good interpersonal and communication skills are a prerequisite. As we are a dynamic organization we expect you to adapt and respond to change rapidly.

 

Ideally, you have:

  • Minimum 5 years of experience in technical IT support roles
  • A strong background in server (Microsoft) and infrastructure management
  • The ability to ‘step into the end-users shoes’ and the attitude ‘I am here to help you’
  • Express yourself fluently in the English language, verbally and in writing
  • Excellent knowledge of service management practices (SIAM) and service processes (ITIL framework)
  • Strong communication and interpersonal skills
  • Having experience working in a global organization is preferred
  • Fluency in both written and spoken English and German. 

Interested to join?

 

We are offering you a role in a global team with a challenging, rewarding, and diverse working environment. You will have the opportunity to develop yourself and we are offering you a competitive salary.

 

If you are excited about this opportunity, please submit your application and CV.

When you do have any questions regarding the role, please feel free to reach out to Ignacio.ovin@cargotec.com

 

Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com