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Business:  Kalmar
Job Function:  Field / Customer Service
Location: 

Elizabeth NJ, US

Senior Support Engineer

Making your next move count

Kalmar has an excellent opportunity to help build the worlds’ leading provider of mission critical information technology solutions that manage and optimize the flow of goods within and between facilities in the supply chain.  Kalmar Automation Solutions, part of Cargotec Corporation, has a dominant market share in software to operate, optimize and automate marine container terminals.  

We are looking for a dynamic individual with a proven track record of success as an Automation Support Engineer within the software and/or hardware industry. You will be working in a customer support environment, consulting with customers, resolving issues, handling cases and providing fixes to technical problems as well as liaising with the Software and Hardware Engineering teams for more complex fixes. 

To be selected, you must be able to articulate how you are different from your peers and why this leads to exceptional results.  This position will be located in the greater New York/New Jersey area.

Responsibilities:
●    Reviewing and verifying software bug reports via web based tools, email, and telephone
●    Troubleshooting technical issues reported by customers to determine problem root cause
●    Installation and configuration of software bug patch fixes for Oracle/Unix based, C++, Pascal, and J2EE based software products
●    Customer-facing management of outstanding customer issues regarding software implementations, questions about documentation, etc.

What you’ll need to succeed:

Qualifications:

●    BA in Computer Science, Electrical Engineering or other relevant field required
●    At least 5 years of experience in technical software support required
●    In depth knowledge of computer networking (LAN, WAN, TCP/IP) required
●    Knowledge of Radio Frequency communications, RFID, etc highly desired
●    Working knowledge of satellite navigation (GPS, GLONASS) desired
●    Working knowledge of Unix, Oracle, C++, Pascal and/or J2EE required
●    Knowledge of API’s, XML, Web Services required
●    Industry knowledge of marine terminal operations/management a big plus
●    Good customer service and verbal/written communication skills 
●    Proven troubleshooting and problem solving capability a must

You will be part of:

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to realise your potential and become an important member of our global team.

Kalmar is part of Cargotec


Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal
processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com


Kalmar is part of Cargotec Corporation. Cargotec`s (Nasdaq Helsinki: CGCBV) sales in 2017 totalled approximately EUR 3.3 billion and it employs over 11,000 people. www.cargotec.com
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.


If you are experiencing technical difficulty navigating through the career page, please contact us on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not accept job applications at this email address.


Nearest Major Market: New York City