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Business:  Kalmar
Job Function:  Service

Casablanca, MA

Regional Service Operations Supervisor, NWA

Purpose of the position


Kalmar is looking for a Regional Service Operations Supervisor, NWA, responsible for leading, developing and motivating a Regional Service Team in North West Africa. The role requires to plan, prioritise, and manage technical service activities, prioritise tasks and assign team members to ensure that the team’s resources are used effectively, in a safe manner and that customer service agreements are fulfilled to a high quality standard.

This position is based in Casablanca`s office in Morocco. The role is reporting to the Head of Service Operations.


Main tasks and responsibilities:


  • Develop, evaluate, and review technical service procedures and standards; monitor cost and effectiveness of activities to optimise resources, prioritise spending
  • To regularly meet with internal and external customers to ensure customer satisfaction is attained and effective working relationships are developed and maintained 
  • To actively plan, prioritise, and implement service activities to fulfill maintenance contracts and service-level agreements to maximise revenue
  • Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates
  • Consider the future and how to support both the customer and the team; by translating the wider business strategy and objectives into how it relates to them and implement appropriate actions 
  • Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team
  • Ensuring that HSEQ (Health, Safety Environment & Quality) policies and procedures are maintained, ensuring safe systems of work are in place and followed
  • Motivate and engage the team to deliver against KPI’s and business strategy whilst working towards continuous improvement
  • To coach team members to reach their maximum potential and create a team environment to optimise service performance
  • Instil a customer focused culture and a right first time approach with the team
  • Comply with all Legal and company standards, such as code of conduct.

What you’ll need to succeed


We are looking for a proactive, hardworking and organized person, oriented towards people and skills development, with negotiation skills and customer focused. 


Ideally you have:

  • Degree level on Engineering or similar
  • Experienced in working within a service delivery industry
  • Experience of managing a Regional Service Team
  • Knowledge and technical understanding of material handling equipment or service industry
  • Understanding of Country Employment Law (preferable).

You will be part of


We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 
With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?


If you are excited about this opportunity, please submit your application with a salary request and CV.