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Business:  Kalmar
Job Function:  Service
Location: 

Algeciras, ES

Service Manager

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Purpose of the position

 

Responsible for leading, developing, and motivating the Regional Service Team. To plan, prioritize, and manage technical service activities; prioritize tasks and assign team members to ensure that the team’s resources are used effectively, in a safe manner; that customer service agreements are fulfilled to a high-quality standard. The key focus will be to manage and coordinate service operations activities with special attention to safety, supply chain efficiency, operational excellence, and competence development to deliver the best customer service. He/she will be accountable for the growth of the service business in Spain, leading and supporting an experienced service team in developing the business and operations according to our strategy and vision and adapt to new technology and needs from the market.

What you’ll need to succeed:

 

QUALIFICATIONS 


●  Technical or Commercial (Bachelor degree or similar).

 

EXPERIENCE


●  5+ years of experience in a Service / Operations environment
●  10+ years experience in a managerial role 
●  Knowledge and technical understanding of material handling equipment or service industry 
●  Understanding of Country Employment Law and experience with unions relations.

 

COMPETENCES


●  Passion for service business 
●  Proven leadership skills, lead with purpose, and high focus on performance
●  Excellent analytical and problem-solving skills
●  Customer and solution-focused
●  Ability to network and willing to collaborate across functions in order to deliver the best results
●  Strong communication skills, fluent in Spanish and English
●  Ability to handle multiple tasks, time management skills, and customer service mindset.
 

Key Accountabilities

 

Operational excellence & Customer centricity

 

• Build and maintain close relationships with the customer base. Develop an understanding of the customer's business and needs
• Support overall relationship with customers that lead to constructive and profitable business partnerships through best-in-class operational performance
• Develop and implement initiatives to allow increased productivity, efficiency, service excellence and adapt to change business and customer needs
• Support inventory performance, obsolete material management, and supply chain aligning with the supply chain team at the division
• Pursue service leads; visit existing and new customers together with service managers and support the sales processes
• Contribute to the development of sales, marketing, customer retention, advertising, pricing, and distribution strategies for Spain's frontline operations.
 

 

Quality, Environmental Health and Safety

 

• Ensure a strong safety culture is maintained, exceeding both local legal requirements and company targets
• Operate in accordance with health, safety and environmental policies and procedures to ensure the safety and well being of the employees
• Responsible to deploy the Global Service QEHS strategy and targets in the country 
• Develop and optimize service on both field and workshop to ensure process standardization, quality and efficiency.

 

Leadership & Competence development

 

•  Lead the team of regional service managers, support growing the business and sharing of best practices across the different service teams 
•  Ensure competence development for both service managers and service technicians e.g. by enabling participation in the technical training programs
•  Manage & motivate service teams as driven by business needs
•  Drive and achieve agreed KPI’s across all areas of the Servicing function to ensure continuous improvement
•  Implement strategic objectives, budget achievement and targets within Service through effective planning, coaching, training, process improvement and performance management               
•  Build a culture in line with the company’s goals that recognizes the value of individuals and teams through reward, recognition and career development
•  Work closely with HR to implement a plan for continuous development of staff including; coaching, training and performance management. 

Interested to join?

 

If you are excited about this opportunity, please submit your application with salary request and CV by 21.09.2021. 

 

Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com