Field Service Technician

Purpose of the position

⦁    Executes service on Kalmar and 3rd party equipment at the customer site or in Kalmar premises
⦁    Knows the customers’ Installed base
⦁    Responsible for: security, service execution on quality and on time, professional interaction with customers, service report, work time report, sales leads
⦁    Accountable for: Customer satisfaction keeping to expected deadlines.
⦁    Accountable for: Maintaining equipment/ Tooling, using and booking out spare parts and oil stocks
⦁    As per work agreement: weekend work (stand-by), shift work

Main tasks and responsibilities

⦁    Maintain and repair the latest cargo handling heavy equipment at various customer sites including:
⦁    Planned maintenance
⦁    Conducting repairs on breakdown 
⦁    After hours call outs on a rotating roster
⦁    Fault finding and diagnosing.
⦁    Contributing to effective OH&S practices
⦁    Actively builds good customer relationships by professional behavior and customer-minded interaction
⦁    Actively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customers
⦁    Prepares well for service jobs: service history, parts, customer address and contact etc.
⦁    Executes daily service jobs, properly signing in and out at the customer’s, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments etc.
⦁    Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contact
⦁    Continuously learns about new Kalmar equipment
⦁    Reports service work (during the day, at the end of each job)
⦁    Reports work time (daily)
⦁    Provides sales leads on other opportunities at the customer site
⦁    Keeps service vehicle clean contents of stock up to date
⦁    Close cooperation with customer service contact / supervisors
⦁    Other duties as requested by your manager
KPI’s
⦁    Security: zero accidents
⦁    Work organization: 5S
⦁    Invoice lead time (from last operation performed to status WDON)
⦁    Installed base data
⦁    Customer satisfaction related to service: CROL customer survey
⦁    Kalmar must-win battles and strategic targets for Services

What you’ll need to succeed

Education
⦁    Mechanical or Auto Electrical trade qualification e.g. diesel mechanic, mobile plant fitter, commercial marine mechanic, auto electrician.
⦁    Minimum year 10 high school
⦁    Australian recognized trade certification
Experience
⦁    Post apprenticeship experience preferred 
⦁    Experience using email and ICT
⦁    Industrial/commercial heavy equipment background
⦁    ECU / PLC experience / exposure advantageous
⦁    Ability to plan efficient service execution 
Competencies
⦁    Able to work autonomously
⦁    Proactive with a can do attitude
⦁    Self-starter
⦁    Results oriented
⦁    Ability to achieve deadlines
⦁    Career focused
⦁    Good customer communication, structured, service minded, customer-oriented
⦁    Literacy in English language written and oral
Knowledge
⦁    In depth-knowledge of Heavy vehicle mechanical maintenance is essential
⦁    Customer expiations

Licenses (preferred)
⦁    Disconnect Reconnect restricted electrical license
⦁    Forklift operator’s license
⦁    Elevated work platform license
Training
⦁    Customer site inductions
⦁    Security certification
⦁    Kalmar products
⦁    Kalmar product portfolio
⦁    Kalmar service portfolio
⦁    Kalmar Services standard way of working
⦁    Kalmar Safety e-learning
⦁    Kalmar Services customer communication

Service execution and support tools
⦁    Kalmar Klick
⦁    e-commerce platform
⦁    HR portal for absence requests
⦁    E-mail, Excel and Word

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

If you are excited about this opportunity, please submit your application with salary request and CV.