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Business:  Hiab
Job Function:  Sales

Zaragoza, ES

Service Support for Importer markets

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling


  • Provides business enablement, guidance, training, and support to the importers network and RBM’s on the organization's Services products. Drives dealer metrics and performance 
  • Ensures that Importers organization comply with organizational policies and standards. Driving business development and loyalty across our offering is at the core of the role.
  • A key point of contact to coordinate actions with relevant stakeholders.


Main tasks and responsibilities:


  • Onboarding and training to sales network (new importers & existing importers)
  • Process ownership of: Price lists, C-Office applications, order handling and planning
  • Provide training & competence development with focus on processes
  • Coordination of importer yearly training schedule / program (process, technical,...)
  • Able to advice and support on parts product portfolio matters
  • First point of contact for Services escalation issues.


  • Performs Importers metrics and performance analysis and provides information to RBM’s
  • Attending monthly, quarterly operational reviews with Importers and Divisions
  • Together with accountable RBM’s, collaborate to achieve improved Services sales, set targets and develop the performance of the Importer network
  • Promote Spare Parts, Contracts and other Service product sales through Hiab importer network
  • Product support for Hiab’s services portfolio
  • Managing internet appointment leads via inbound and outbound calls and emails.


  • Track the competitive landscape 
  • Responsible to link product management, customers and frontline stakeholders to drive the development of Hiab’s services offering and its commercialization
  • Track legislative changes related to trade and business required to deal with the importer markets
  • Input to CX improvements and process improvements
  • Support roll-out of future business systems and tools to dealers/importers
  • Agreed with RBM’s, coordinates regular meetings to review department activities, provides reports into SalesForce and other reports as required by management.
  • Other duties as assigned or required.




  • Feedback survey importers related to operational meetings (metrics and performance)
  • Training coverage importers (%) of key business systems
  • Coordination - tracking of technical training
  • Services growth KPI.

What you’ll need to succeed:




  • Bachelor’s degree in engineering, business or related field experience
  • Industrial sales representative 


Working experience:


  • 5yrs experience in service sales or industrial goods sales in the automotive or agricultural industry 
  • Bachelor’s degree in business, marketing, economics or related field experience


Competence and skills:


  • Excellent written and verbal communication skills
  • Customer aptitude
  • Knowledge Hiab business process and systems
  • Superb interpersonal skills, including the ability to quickly build rapport with customers
  • Experience using computers for a variety of tasks
  • Competency in Google applications including Slides, Sheets, Docs and Gmail
  • Able to work comfortably in a fast-paced and modern environment
  • Customer Service mindset, Motivation for Sales and Closing Skills
  • Sufficient technical competence and expertise
  • (Basic) business understanding and knowledge of KPI and customer success criteria.


Language skills:


  • English requirement: Yes
  • Preferably a second language (Spanish, Chinese, Arab).


Personal attributes or qualities (if applicable): 


  • Extrovert and open-minded
  • Curious and eager to develop
  • Competitive and “challenger” type sales
  • Wanting to make “a difference”.


Place of Work and travels:


  • Place of work: TBD
  • Estimated travel days/year: depends on the local situation.


You will be part of:


We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.


Interested to join? 


If you are excited about this opportunity, please submit your application with salary request and CV by 08.10.2021.


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com