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Business:  Hiab
Job Function:  Application & Product Management
Location: 

Tampere, FI

Technical Support Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

 

  • Manage the maintenance of Hiabs connected digital services
  • Coordinate with vendors the development of support requests
  • Hands on problem solving and root cause analysis.

 

Key accountabilities:

 

  • End-to-end Support process ownership
  • Ensuring SLA for support tickets
  • Vendor management
     

What you’ll need to succeed:

 

Education:

  • Master or Bachelor of Science in Business, Information Systems Science or Engineering or similar

 

Experience:

  • +5 years of experience from software development projects
  • Good track record in a coordinator role towards multiple partners

 

Competencies:

  • Understanding the principles of agile and lean software development methods
  • Good communication and collaboration skills
  • Basic understanding of cloud (AWS) and IoT architecture
  • English requirement: Fluent

Interested to join?

 

If you are excited about this opportunity, please submit your application.

 

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

 

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

 

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com