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Business:  Hiab
Job Function:  HSEQ

Tampere, FI Helsinki, FI

Operational Excellence Manager Service

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.


Together, we keep everyday life moving to build a better tomorrow.


Purpose of the position


The Operational Excellence Manager defines, designs, and implements process improvement as part of the Hiab Business System (HBS) in the Front Line Units; ensures integration and alignment vertically and horizontally across the organization. Defines improvement projects aligned with business strategies and priorities.  Facilitates and coaches improvement teams. Establishes and maintains performance metrics to measure program success. Installs process excellence support for program governance, project reviews, communications, training, certifications and rewards. Utilize Lean, Six Sigma, and change management methodologies and have appropriate levels of certification for the role. Creates a culture of continuous improvement and systematic and data-driven problem solving. This position can be located in our sites in Helsinki, Tampere, Turku or Meppel

Main tasks and responsibilities


  • Working closely with the Service Manager and Workshop Managers to define improvement plans and objectives that align with the service strategy part of the Service Operations Roadmap 
  • Measure progress and targeting of results from improvement projects against the Service Operations Roadmap.
  • Coaching of change agents and management to ensure the maximum positive impact of the project for the Mitie stakeholders.
  • Deliver proactive and effective communication related to improvement initiatives.
  • Mobilize commitment to change and enable the continuous sustainment of change initiatives.
  • Develop matrix relationships to involve process experts and conduct improvement activities using problem-solving techniques such as brainstorming, fishbone, 5 whys, FMEA, PFMEA.
  • Develop and train site Blue Belts, Green Belts, management and their respective teams utilizing lean, continuous improvement, project management and business integration tools and concepts
  • Champion use of KPI / metric management for data-based decision making.  Identify and support individuals with interest in OE leading to development/certification of future Blue/Green/Black Belts.  Train and coach Belt candidates on Lean and Six Sigma methods, and mentor candidates to completion and certification.
  • Orchestrates the agenda of Lean and Six Sigma specialists in the FLU´s to create a best practice sharing culture


What you’ll need to succeed


  • Bachelor's degree in a technical field/business required, advanced degree preferred
  • Lean and/or Six Sigma Black Belt required, Six Sigma Master Black Belt preferred
  • +5 year experience in a Lean/Six Sigma role preferably in Service, equipment manufacturing industry.
  • Must be experienced in managing complex and sensitive operational challenges.
  • Adapt at identifying issues, driving to root cause and able to negotiate solutions.
  • Competent use of statistics related to business improvement metrics and operational performance.
  • Able to define problem statements and required outcomes based on cost benefit analysis linked to business objectives.
  • Project management skills to manage the process of providing excellent operational service (efficient, effective and qualitative), turnaround, and continuous improvement (LEAN, Value chain, QRM, Pareto, 5 Why’s etc.).
  • Broad knowledge of operations, outsourcing, and financial management.
  • Experience in applying systematic and rigorous analytical methods to improve processes, including the following methodologies/tools: Six Sigma (DMAIC), Value Stream Mapping, Control Plans, Mistake Proofing, Root Cause and Corrective Action, Kaizen, 5S, Auditing
  • Strong interpersonal skills to effectively deal with internal customers; foster open upward and downward communication within the organization built on mutual respect.
  • Well-developed and effective verbal and written communication skills used in working with peers and employees at all levels of the organization.
  • Strong track-record of delivering continuous improvements and implementing across the organization a the  process methodology based on Service Strategy
  • Ability to travel mostly in Europe and US +50 days


You will be part of


We offer you a challenging, rewarding and diverse working environment where we value passion and commitment. You will be surrounded by highly motivated, engaged and skilled teams working with state-of-the-art projects and technology in a global environment with a joint vision of revolutionizing the industry together.

Interested to join?


If you are interested to join, please submit your CV with your cover letter.


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people.