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Business:  Hiab
Job Function:  Service

Tampa, FL, US

Service Coordinator

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing. 

Join Hiab's journey - to inspire and shape the future of intelligent load handling

Hiab USA Inc. is looking for a Service Coordinator. The purpose of the role is to manage the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair. 

Main tasks and responsibilities
  • Provide first point of contact to customers/visitors/callers
  • Troubleshoot customer issues to determine proper resolution
  • Create customer quotes for service and repairs
  • Handle and schedule planned maintenance and contractual appointments with customers
  • Create estimates for customers – review estimates greater than $10,000 with District Service Manager
  • Initial contact for service complaints
  • Quality control check for work orders turned in
  • Handle and schedule inbound Service appointments
  • Communicate the results from scheduling through required reporting
  • Update partner functions and customer/equipment data
  • Scheduling and dispatching appointments
  • Manage DOT hours of service
  • Work closely with Business Development to ensure maintenance plans are kept on schedule
  • Verifying required parts have been delivered to Field Technicians
  • Fleet management for service vehicles
  • Other duties, as assigned. 
What you’ll need to succeed
  • High School diploma or equivalent
  • 3+ years of dispatching experience preferred
  • 5+ years of customer service experience preferred
  • Experience using Salesforce and SAP
  • Possess strong organizational skills
  • High attention to detail
  • Working knowledge of applicable regulations
  • Must have a working knowledge of the geographical area in which you are covering
  • Working knowledge of DOT hours of service
  • Highly customer service oriented as well as a good leader to the team
  • Can troubleshoot equipment issues with basic technical knowledge
  • Able to develop a professional rapport with both customers and technicians
You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

We are an equal opportunity employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, gender identity, national origin, disability
status, protected veteran status, or any other characteristic protected by law.
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and
digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees
worldwide focus on our commitment to increase efficiency in our customers' businesses and to
shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader
cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted
forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO brands.
Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM
platform demonstrate our constant drive to provide intelligent services and connected solutions
that add value to our customers. www.hiab.com
Hiab is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2017
totalled approximately EUR 3.2 billion, and it employs over 11,000 people. www.cargotec.com
If you are experiencing technical difficulty navigating through the career page, please contact us
on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not
accept job applications at this email address.