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Business:  Hiab
Job Function:  Sales & Marketing

Tallmadge, US

Apply by:  15-04-2019

Customer Service Representative

Purpose of the position

Sells products for manufacturer to businesses and industrial establishments or customer's place of business by performing the following duties.

Main tasks and responsibilities

• Proactively sells and services assigned distributor accounts. Makes a minimum of 10 pro-active calls including but not exclusive to new deals, deals pending, pro numbers, will calls, end user leads, and information on new products.

• Quotes prices, accurately inputs sales orders, performs SQR audits, and special engineering request orders for processing.

• Sets goals for increasing sales within assigned territories.

• Quotes prices and accurately inputs sales orders and special engineering request orders for processing. 

• Estimates date of delivery to customer, based on knowledge of WALTCO Lift Corp. production and delivery schedules.

• Will manage stock levels and turns of inventory products located at assigned warehouse within representative’s geographical areas. 

• Utilization of Sales Force or current CRM Tool for inputting distributor and customer daily interactions. To include quotes. 

• Receives incoming calls including but not exclusive to gate orders, parts orders, warranty questions, tech support, quotes, distributor information, and traffic/freight. 

• Incoming voice mails or emails during work hours will be responded to no later than one hour after receipt. The only time this will not be applicable is when the individual is out of office or in a scheduled meeting.   

• Builds relationships by responding to questions, problems, and needs of customers within assigned geographical areas.

• Carries out responsibilities and duties in a consistent, mature, and professional manner at all times.

• Working knowledge of business related computer systems and pc skills, including Windows, Microsoft Office, and Internet.

• Other duties as assigned.

We expect from you
  • Education and/or experience

Associate's degree or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.

  • Language skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Mathematical skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

  • Reasoning ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

We offer you
  • Growth opportunities in an international work environment. 
  • Good interpersonal relations and spirit of cooperation.
  • Attractive employment conditions and all work tools needed.



Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

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