Business:  Hiab
Job Function:  Service

Streetsboro, OH, US

Technical Support Representative - Liftgates

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.


Together, we keep everyday life moving to build a better tomorrow.


Compensation Data



Salary starting from $70,000 per year based on skills and experience.

Purpose of the position



The position is responsible for supporting the technical support team in various capacities. The objectives are to service customer (both internal and external) with help in resolving technical issues.

Main tasks and responsibilities



  • Answering incoming phone calls and emails to assist customers
  • Occasional regional travel to investigate technical issues 
  • Occasional onsite training of customers on Waltco products
  • Other tasks related to improving the customer experience (reducing downtime, costs, etc.) as necessary


  • Weekly meetings via video with the technical support team
  • Ensuring positive experience from support requests
  • Timely expense reporting

What you’ll need to succeed




  • High School Diploma or equivalent

Working experience:

  • Minimum 2 years of experience in a technical/mechanical capacity
  • Job experience that includes mechanical/electrical experience and/or knowledge. Knowledge of hydraulic and DC electrical systems and components preferred  

Competence and skills:

  • Must work well in a team environment
  • High integrity and personal responsibility
  • Trustworthy and ethical
  • Excellent communication skills (written and spoken)
  • Proficient in use of computers, email, Microsoft Office Suite (and similar programs), web-based applications
  • Organized and excellent time management
  • This position requires knowledge of control systems, hydraulics, and electrical

You will be part of



Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

  • Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment.
  • 401k program with company match
  • Personal time off and company-paid holidays
  • You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
  • Opportunities for career growth and competitive salary commensurate with experience
  • Paid training
  • Company mentoring program
  • Tuition reimbursement for job-related continued education

Interested to join?



Please submit your resume/CV today for consideration!


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people.