Technical Support Representative - Liftgates

Compensation Data

Salary starting from $70,000 per year based on skills and experience.

Purpose of the position

The position is responsible for supporting the technical support team in various capacities. The objectives are to service customer (both internal and external) with help in resolving technical issues.

Main tasks and responsibilities

• Answering incoming phone calls and emails to assist customers
• Occasional regional travel to investigate technical issues 
• Occasional onsite training of customers on Waltco products
• Other tasks related to improving the customer experience (reducing downtime, costs, etc.) as necessary

Accountabilities:

• Weekly meetings via video with the technical support team
• Ensuring positive experience from support requests
• Timely expense reporting

What you’ll need to succeed

Education:

• High School Diploma or equivalent

Working experience:

• Minimum 2 years of experience in a technical/mechanical capacity
• Job experience that includes mechanical/electrical experience and/or knowledge. Knowledge of hydraulic and DC electrical systems and components preferred  

Competence and skills:

• Must work well in a team environment
• High integrity and personal responsibility
• Trustworthy and ethical
• Excellent communication skills (written and spoken)
• Proficient in use of computers, email, Microsoft Office Suite (and similar programs), web-based applications
• Organized and excellent time management
• This position requires knowledge of control systems, hydraulics, and electrical

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment.
• 401k program with company match
• Personal time off and company-paid holidays
• You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education

Interested to join?

Please submit your resume/CV today for consideration!