Solution Support Specialist

Purpose of the position

In this position you have responsibility to support IM solution functionality and business operational continuity primary at Hiab Streetsboro site. You should also support others within your team to help them achieve business operational continuity, undertake daily operational tasks and participate in various business and IT development projects. 
You have responsibility to support local solutions according to local business needs together with the Hiab IM team and commonly agreed models and frameworks. In this position you manage and secure platform availability together with service support (key user) network management within Hiab. 

Main tasks and responsibilities

•    Acting as Solution Support Specialist for ERP LN being responsible for the supporting of the
      platform functionality at Streetsboro factory.
•    Report writing with Cyberquery or SQL for BCG
•    Supporting Local IM solutions in Streetsboro, especially OhioWay application, and other relevant
      applications for operations.
•    Supporting development projects when it comes to IM functionality development, data flows and integrations of solutions
•    Responsible of participating team meetings and service meetings based on agreed governance
      Model
•    Be part of Hiab IM and together with colleagues you have important role of securing success on
     our strategic development projects and further develop our solution offering.

Contacts/Working Closely With:

•    All Hiab and Cargotec IM teams 

What you’ll need to succeed

Education:
•    Master’s or Bachelor degree in IT, business or similar area
Working Experience:
•    3+ years of experience of working in the IT business area
•    Experience of solution & business process development and/or IT service management related
     work
Competence & Skills:
•    Strong problem solving & analytical skills
•    Able to work independently and proactively
•    Process knowledge on Manufacturing & Supply Chain processes in general, Lean knowledge is a
      Benefit.
•    Experience in supporting any ERP solution for manufacturing, Infor LN experience is preferred.
•    Experience in BI reporting, SQL or similar skills is a benefit
•    Programming skills is a benefit
•    Good communication and presentation skills

Desired behavior:
•    International mind-set, collaboration within IM team
•    Continuous improvement mindset
•    Driving process productivity actions with reducing end users non value adding work
•    Hands on attitude and capability to listen, understand and support business and IM stakeholders

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 
●    Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment.
●    As low as $0 premium!
●    401k program with company match
●    Personal time off and company-paid holidays
●    You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
●    Opportunities for career growth and competitive salary commensurate with experience
●    Paid training
●    Company mentoring program
●    Tuition reimbursement for job-related continued education

Interested to join?

Please submit your resume/CV today for consideration.