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Business:  Hiab
Job Function:  Service

Streetsboro, OH, US

Inside Parts Sales

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position


We are looking for an Inside Part Sales to deliver the best possible experience to each and every customer as part of a customer centric team.
You will drive and support aggressive Parts and Service (P&S) growth (at target margins) in assigned region and will be the voice of WALTCO P&S to the regional customer base.


Main tasks and responsibilities:


  • Respond to incoming calls and emails from Waltco Parts customers
  • Provide quotes, lead times, shipping info and other areas of assistance to our customers and regional reps
  • Develop / Grow / Manage relationships with assigned (or prospective) WALTCO P&S customers in region
  • Deliver world-class P&S and service support to internal and external customers
  • Provide account setup services and system integration support for new P&S customers
  • Participate and support unique P&S sales contests and programs to drive sales in the region
  • Seek out opportunities to cross-sell WALTCO products into generalized tail lift repair providers
  • Support “warm” pipeline of P&S and service prospect customers for Inside Sales organization
  • Become support for first line of defense in reporting and driving resolution to emerging issues in the field
  • Collaborate with customers (new and legacy) to develop a P&S stocking program where applicable
  • Provide reporting and input on regional P&S sales activities as well as competitive intelligence
  • Execute corporate pricing strategy as well as rebate / discount strategy per guidelines
  • Document all meaningful activities in WALTCO CRM system (Salesforce).


What you’ll need to succeed:


  • Education:
    •    Minimum of high school diploma or GED required
    •    Associates or Bachelors degree and/or equivalent experience preferred 
    Working experience:
    •    Minimum four (4) years of experience in field sales capacity, preferably in P&S / component sales 
    •    Prior industrial equipment / automotive retail P&S sales / customer service experience
    Competence and skills:
    •    Good time management (organizing, planning, prioritizing) skills
    •    Customer-oriented
    •    Working knowledge of profit/loss accountability, solid business acumen.
    •    Good communication skills, both oral and written
    •    Strong technical aptitude and/or technical knowledge 
    •    Extensive computer skills (Microsoft Office products / CRM systems) with accurate data entry skills
    •    Detail and results oriented
    •    Ability to multi-task and demonstrate strong work ethics with a professional and cooperative attitude
    •    Ability to work independently with limited supervision
    •    High-moral character and commitment to fostering and growing a team environment
    Language skills:
    •    English requirement
    •    Quebecois French a bonus     

    •    Current Driver’s License

Interested to join?



We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland