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Business:  Hiab
Job Function:  Information Management

Streetsboro, OH, US

ERP Solutions Expert

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - Together, we keep everyday life moving to build a better tomorrow

In this position you have a responsibility to support IM solution functionality and business operational continuity
being located primarily at the Hiab Galfab site in Winamac, Indiana, US. You should also support other team
members within your team to help them achieve the business operational continuity on sites they have
responsibility for.
You also have a responsibility to develop local solutions according to local business needs together with the Hiab IM
team and commonly agreed-on models and frameworks. In this position, you are also responsible for supporting
Hiab’s global business applications and being an active member of various development projects on the Hiab IM
application landscape.
Additional responsibilities are being an active part of the development tasks of common Hiab IM solutions and
applications in the production and supply chain solutions domain together with business solution owners and
architects in all other domain areas, secure service functionality across business lines within Hiab and with other
business areas across Cargotec. In this position, you also manage and secure platform availability and compliance
together with service support (key user) network management within Hiab.
You are also expected to strive for solution development in accordance with Hiab IM application architecture and to
be an active member of Hiab IM team with a high interest in developing solution capabilities to make Hiab an
undisputed leader in our industry, the number one partner, and customer-focused solution provider in on-road load
Galfab factory being a new member of Hiab, your first job is to become familiar with the current factory setup and
participate in ERP and system transformation projects towards a common Hiab setup.

Main tasks and responsibilities

● Acting as Solution & platform expert and being responsible for the platform functionality in your Production
& supply chain domain specifically at the Galfab factory.
● Supporting, planning, and execution of Hiab’s common solutions development projects
● Supporting development projects when it comes to IM functionality development, data flows and
integrations of solutions
● Being a Service owner towards business, responsible for solution availability and functionality of the Galfab
● Responsible for supplier & vendor collaboration from Hiab’s side. Managing the co-operation together with
corporate IM stakeholders
● Participating in agreement negotiations and definition of SLAs and OLAs related to services
● Responsible for participating in team meetings and service meetings based on the agreed governance
● Maintaining the compliance of the license usage according to the agreements and providing advance alerts
for actions which might cause license compliance issues
● Being a member of the change, release, asset, and problem management teams and coordinating
successful change management process to minimize business interruptions
● Be part of Hiab IM and together with colleagues you have an important role of securing success on our
strategic development projects and further develop our End to End solution offering
Galfab local accountabilities
● ERP LN solution expertise
● Report writing and maintaining the Galfab reporting Dashboards
● Supporting users and development efforts with the Ohio Way Software (integrates from/to LN).
● Supporting CPQ application
● Supporting SAP interfaces within LN
Financial management
● Managing cost of solution covering (operational and development costs,) and securing that set targets and
budgets are kept.
● Striving continuously cost control to meet the market pricing
● Responsibility for financial planning of the local IM solutions development

What you’ll need to succeed

● Master’s or Bachelor degree in IT, business or similar area
● 5+ years of experience of working in the IT business area
● 5+ years of experience of ERP solutions and preferably manufacturing & Supply chain area
● Experience of solution development and/or IT service management related work
● Experience of production environments and related business processes
● Strong problem solving & analytical skills
● Able to work independently and proactively
● Technical competence in one of the following areas is seen as mandatory: ERP LN and production processes in general, SalesForce / other CRM’s and field services tools, SAP, BI, or RPA
● People and supplier management skills and experience
● Good communication and presentation skills
● Project, change and transition management experience
● Stakeholder management experience
● International mind-set
● Full professional proficiency of written and oral English required

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry.

Interested to join?

Please submit your resume/CV for consideration!


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,000 people.