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Business:  Hiab
Job Function:  Service
Location: 

San Antonio, TX, US

Field Service Technician

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join Hiab's journey - to inspire and shape the future of intelligent load handling

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades andrefurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

What you’ll need to succeed:

Driving license (CDL-class B or higher for field service technician)


Education
Minimum high school education/GED; Technical or Secondary College Preferred
 

Working experience
3+ years of mechanical, hydraulic, or electrical operations
 

Main tasks and responsibilities
  • Technical and product knowledge
  • Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
  • Staying up to date with technical specifications of relevant equipment
  • Managing the customer
  • Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
  • Follow Cargotec Customer Satisfaction Guidelines
  • Service process
  • Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
  • Submit regular reports in the format specified by District Service Manager
  • Keep adequate records and maintain documentation in line with agreed standards
  • Commercial Awareness and Cost Effectiveness
  • Plan and manage personal time and resources for maximum benefit of Cargotec and the customer
  • Make judgements about the most cost effective and efficient approach to providing service
  • Maintain documentation to ensure accurate invoicing to the customer
  • Manage and protect the security and traceability of spare parts
  • New business opportunities
  • Recognize sales opportunities and communicate to District Service Manager
  • Continuous Improvement
  • Provide feedback to District Service Manager to support continuous quality improvement
  • Participate in innovative thinking about ways to improve service efficiency
  • Coach/tutor junior colleagues and trainees as necessary
  • Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
  • And other duties, as assigned.
     
You will be part of:

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

 

Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,500 people. www.cargotec.com