Technical Support Specialist

Together, we keep everyday life moving to build a better tomorrow

We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team.

The primary responsibility of this role is to provide live/real-time technical support for Hiab/Loglift-Jonsered equipment to internal teams, external partners, 3rd-party collaborators and end-users. 

The location of this position is Sodertalje, Sweden and travel may be required on occasion to other sites.

Main tasks and responsibilities

• Provide comprehensive technical support for Hiab’s product range
• Being the Hiab ‘Train a Trainer’ for all Hiab products
• Continuous development of training & technical support aids such as Engineers interactive information
• Discussing product issues via telephone and assisting engineers with on-site troubleshooting, as well as  technical assistance & support on delicate matters to provide solutions and assure customer satisfaction & protect future sales
• Reviewing & advising the service team with high cost quotations & dispute queries
•  Reporting product faults and issues using C-Case, and liaising with factory personnel
• Space password management & yearly password renewal & distribution
• Handle and resolve customer disputes
• Provide FLU support in technical advise such as Warranty guidance and quotation accuracy
• Provide support and guidance to 3rd parties such as installers and body builders on correct ways of installing our equipment
• Support digitalisation of the product offering
• Downloading and reporting upon SAC file information as and when required.

What you’ll need to succeed

Education:

• Hold a hydraulics qualification (desirable)
• Have a sound knowledge of mobile hydraulics and ideally variable pumps and electrical control systems
• Ideally Possess a Lorry Loader crane Operators license. 

Working experience:

• Have demonstrable experience of providing excellent customer service within a crane, lorry loader crane or hydraulics industry
• SAP system knowledge would be preferable but is not essential.

Competence and skills:

• Possess good IT skills, including Google, MS Office, Outlook and C-office (C-Service)
• Have excellent written and verbal communication skills (English)
• Be confident and comfortable interfacing with other departments and stakeholders
• Be self-motivated, capable of working under pressure, and able to operate with minimal supervision
• Be a good team player and flexible with regards to tasks performed.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

For further information please contact Fredrik Skoglund, Service Manager, by email at fredrik.skoglund@hiab.com

If you are excited about this opportunity, please submit your application now!