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Business:  Hiab
Job Function:  Field / Customer Service

Richmond, VA, US

Apply by:  31-03-2019

Hydraulic Mechanic

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on truck mounted cranes and forklifts, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.




Main tasks and responsibilities
  • Technical and industry knowledge
    • Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
    • Staying up to date with technical specifications of relevant equipment
  • Managing the customer
    • Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction 
    • Follow Cargotec Customer Satisfaction Guidelines
  • Risk management
    • Protect self and others
    • Follow applicable safety rules, agreed working practices and environmental requirements
    • Alert District Service Manager if equipment safety is jeopardized due to any reason
    • Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities
  • Service process
    • Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
    • Submit regular reports in the format specified by District Service Manager
    • Keep adequate records and maintain documentation in line with agreed standards
  • Commercial Awareness and Cost Effectiveness
    • Plan and manage personal time and resources for maximum benefit of Cargotec and the customer
    • Make judgements about the most cost effective and efficient approach to providing service
    • Maintain documentation to ensure accurate invoicing to the customer
    • Manage and protect the security and traceability of spare parts
  • New business opportunities
    • Recognize sales opportunities and communicate to District Service Manager
We expect from you

Job Qualifications

  • Driving license (CDL-class B or higher for field service technician)
  • Minimum high school education/GED
  • 3+ years of mechanical, hydraulic, or DC voltage electrical experience


  • Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment
  • 401k program with company match
  • Personal time off and company-paid holidays
  • You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
  • Opportunities for career growth and competitive salary commensurate with experience
  • Majority weekends off 
  • Paid on the job training 


Further information

Hiab is the world’s leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab’s more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers’ businesses and to shape the future of intelligent load handling.

Nearest Major Market: Richmond