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Business:  Hiab
Job Function:  Service

Portsmouth, VA, US

Regional Support Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position


Hiab is looking for a Regional Support Specialist who will provide efficient, confidential and professional customer service, administrative clerical support, and invoicing. The position will be located in Portsmouth, VA, USA and will be reporting to the Regional Business Manager. 

Key Responsibilities and what you’ll need to succeed:


Maintain daily invoicing 
Enter time cards daily
Process expense reports for technicians
Open, receive and process purchase orders
Open service work orders and PM schedules
Collaborate with Service Coordinator on managing open orders and PM’s
Over the counter parts sales
Set up Z-contact for customer invoice email
Request equipment adds & partner function updates
Assist with collection/distribution of incoming/outgoing mail, faxes, and deliveries
Manage office supplies
Issuing and collecting customer surveys
Accounts Payable (Basware)
Investigate billing issues, process credits and rebills
Handle finance issues credits and rebills
Support other districts as needed.


Associates degree preferred.
3+ years customer service experience preferred. 
Excellent communication skills, both oral and written
Experience in Google and Microsoft Office
SAP experience is a plus
Exceptional attention to details while exhibiting excellent data entry skills
Excellent organizational skills
Ability to multitask
Process oriented
Fluency in English.

You will be part of:


We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?


If you are excited about this opportunity, please submit your application with salary request and CV. 


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com

Nearest Major Market: Hampton Roads