Senior Manager SC Operations AMER

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

The individual in this position will have the overall responsibility of achieving and maintaining a word class aftermarket parts supply chain in the Americas region. Key activities include managing the 3PL that operates our Regional Distribution Center (RDC) in Indianapolis, Indiana, the parts distribution, returns & claim process, as well being responsible for budget control and achieving the agreed performance levels in warehouse operations and transportation.

Main tasks and responsibilities

• Manage Service Level Agreements with the 3PL and carriers on daily performance, deviations follow up and budget control
• Manage the replenishment and return processes and support team members to deliver desired service level in collaboration with the local Service teams and Planning
• Close collaboration with the Parts Sales teams via proactive communication and support when requested with customers queries and claims
• Identify and support the 3PL Continuous Improvement actions and as well for the local teams to achieve the 3% annual efficiency and performance improvements as well CO2 reductions
• Lead key Supply Chain network development projects as well as new business integration projects
• Implementation and development of value adding services, for example picture taking, branding and pre-packing activities
• Support the Global Purchase & Planning manager with managing the local US purchase team members and prioritize when support is needed for an emergency delivery unit down by securing that the team members follow agreed processes, documentation and correct case management tool usage
• Work together with the Supply Chain team members in Europe on aligning global processes, policies and performance standards 
• Lead with focus on continuously improving performances, quality, team motivation and productivity
• Ensure that team members receive feedback on their performance regularly, with progress recorded formally according to company policies like Personal Development Plans (PDP)
• Support the team as a backup for the daily operations in case of absence
• All other duties as assigned by your manager with the physical constraints of this job description

Budgets and KPI’s:

• Accountable for managing the 3PL & carriers to achieve the set Key Performance Indicator targets as well as the agreed case management response & resolution standards
• Monitor and review performance against agreed budgets and develop a CI program that aims to improve operational efficiency with 3% annually as well reduce our overall CO2 footprint
• Ensure that the correct inventory controls are used so that the RDC holds the accurate stock, agreed stock levels and keep ‘losses’ to a minimum
• Ensure the agreed systems and reports are implemented and monitored regularly, primarily goods in and on-time put away, stock replenishment, stock controls, timely order picking and packing, on-time dispatch to meet carrier collection deadlines and invoice verification. Initiate and monitor remedial action taken to improve those areas that do not meet the KPI targets
• Manage transportation modes, carriers, and routes to minimize costs and maximize efficiency 
• Share regular performance reports including RCCM (Root Cause Counter Measures) analysis on reasons to performance failures according to the standards set by the supply chain functions

What you’ll need to succeed

Education:

• Relevant university degree (MSc/BSc) or equivalent 
• Lean Six-Sigma is a plus

Working experience:

• Minimum 10 years of experience from similar role preferably with a 3PL operation
• Background in spare parts distribution is valued
• Experience from navigating in a global organization
• Track record as a project manager for major business integrations and warehouse migrations

Skills and competencies:

• Excellent English skills
• Well documented leadership skills
• Excellent interpersonal and communication skills
• Analytical and a skilled Excel user
• Experience with WMS and TMS systems 
• SAP experience is a plus
• Independent to get things done, but a strong team player
• Willingness to travel according to needs; also outside the US/to Europe

Desired behavior:

• Self-starter & Self-motivated
• Change driver
• Analytical with an eye for the big picture and strategic thinking
• Team player
• Prosper diversity and inclusion
• Strong leadership and influencing skills
• A good communicator with the capability to work in teams and independently
• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
• High sense of urgency
• Good sense for details

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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