Warranty Administrator

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

The position is responsible for authorizing and directing warranty repairs in accordance with Hiab warranty policies in order to ensure customer satisfaction and control direct and indirect warranty costs, as well as timely filing of warranty repairs within the product line warranty system and with vendors as required.

Main tasks and responsibilities

• Respond to technician, dealer, and service provider warranty authorization requests (phone, email, techline) with approval or denial of warranty coverage
• Collect and organize information from technicians, dealers, or service providers in order to support successful warranty claim filing in the product line and vendor warranty systems
• Follow up as required on requests for further information to close out claims with the product line and vendors
• Ensure claims meet warranty policy requirements
• Assist with warranty parts return process as required
• Back up technical support phone triage as needed

Accountabilities:

• Timely response to warranty authorization requests
• Timely filing of warranty claims with the product lines and vendors
• Timely return of parts requested by the product lines and vendors

What you’ll need to succeed

Education:

• High School Diploma or equivalent required

Working experience:

• Customer service in related role preferred

Skills and competencies:

• Must work well in a team environment
• High integrity and personal responsibility
• Trustworthy and ethical
• Excellent communication skills (written and spoken)
• Proficient in use of computers, email, Microsoft Office Suite (and similar programs), web-based applications
• Organized and excellent time management

Personal attributes or qualities: 

• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented
• Keen attention to detail
• Finds our company values: reliable, caring, and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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