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Business:  Hiab
Job Function:  Service
Location: 

Perrysburg, OH, US

Technical Support Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling

 

Hiab is looking for a Technical Support Specialist who will be responsible for the technical documentation, technical service and support. The position will be based in Perrysburg, Ohio, USA and will be reporting to Technical Support Manager. 

Key accountabilities

 

  • Technical support within the loader cranes business (cranes, TMFL, accessories, and installations) - including practical problem solving, field tests, technical investigations, propose and evaluate temporary field solutions etc. to limit product down time
  • Report product concerns and improvements within the C-Case portal
  • Reduce warranty spend by understanding the “why” of failures and proposing improvements as necessary
  • Other tasks related to improving the customer experience (reducing downtime, costs, etc.) as necessary 
  • Bi-weekly summary of key activity and recommended follow up
  • Ensuring positive experience from support requests
  • Timely expense reporting.

What you’ll need to succeed:

 

Education:

 

  • High School Diploma or equivalent
  • Service experience from HIAB workshop or similar preferred or technical degree within engineering, communication, or quality field or several years of experience from a similar position

 

Working experience:

 

  • Minimum 3 years HIAB crane / TMFL service experience

 

Competence and skills:

 

  • Must work well in a team environment
  • High integrity and personal responsibility
  • Trustworthy and ethical
  • Excellent communication skills (written and spoken)
  • Proficient in use of computers, email, Microsoft Office Suite (and similar programs), web-based applications
  • Organized and excellent time management
  • This position requires extensive knowledge of HIAB products, including control systems, hydraulics, and electronics as well as how the cranes integrate into the truck chassis.
  • Work within the C-Office platform
     

Language skills:

 

  • English requirement

 

Personal attributes or qualities: 

 

  • High sense of urgency
  • Service and customer focused
  • Passionate about driving performance improvements
  • Process oriented
  • Keen attention to detail
  • Finds our company values: reliable, caring, and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

You will be part of:

 

 We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

 

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

 

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

 

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com


Nearest Major Market: Toledo