Technical Support Coordinator

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

The position is responsible to act as a phone and help desk traffic controller, within the Hiab US technical support team, in order to ensure prompt service to Hiab US internal and external stakeholders in the Market Area.

Main tasks and responsibilities

• Coordinate execution of technical support activities Hiab US internal and external stakeholders in the Market Area to ensure stakeholder satisfaction
• Collaborate with Manager, Product Support, Product Manager, Services, and Warranty Supervisor to coordinate and channel technical support from Hiab functions towards customers within the Market Area

Accountabilities:

• Assist in coordination of important customer notifications required for campaigns and recalls
• Assist the warranty team as needed

What you’ll need to succeed

Education:

• Suitable educational background on technical subjects (Bachelor/academic level)

Working experience:

• Minimum of 5 years of experience of technical support in the industry and excellent understanding of load handling business

Skills and competencies:

• Excellent Hiab product knowledge and technical skills
• Ability to work in an international business environment in a matrix organization
• Ability to lead and manage team work effectively, ability to lead people functionally without direct reporting lines
• Results and achievement driven and eager to create long term relationships
• High integrity and excellent interpersonal, leadership and communication skills

Personal attributes or qualities: 

• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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