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Business:  Hiab
Job Function:  Service
Location: 

Perrysburg, OH, US

Product Manager, Services

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - Together, we keep everyday life moving to build a better tomorrow

To develop and grow Hiab USA service sales with a focus on contract and digital services offerings by collaborating with global teams and leading service sales activities in the US.   

Main tasks and responsibilities

●    Increase overall customer satisfaction and loyalty through expansion of Hiab service contracts and digital services.
●    Accountable for ProCare, Digital, and connected solutions sales development in the US. 
●    Take ownership of existing service sales development actions and develop new initiatives.
●    Drive install base service capture and contract activation through analytics and growth actions.
●    Collaborate with local and global teams on the development and testing of contract and digital services offerings in the US market. 
●    Collaborate with global teams on the creation of training materials for US sales teams.
●    Collaborate with marketing teams to create marketing materials and sales campaigns relating to services, contracts and digital services.
●    Lead contract and digital services sales training for the US Sales and Service teams.
●    Lead Contract Coordinators in the administration and management of contracts.
●    Collaborate with service teams on contract execution. Including presenting KPIs related to contract timeliness, completion, and margins.
●    Collaborate with local and global finance teams to audit contract performance and accuracy.
●    Provide ongoing sales support to sales and service teams. 
●    Develop sales and offering tools for the US market, incl e.g. presentation of quotations and quotewerks developments to enable us to drive sales
●    Review, analyze, and manage pricing on maintenance, contract, and digital offerings. 

What you’ll need to succeed

Education:
●    Bachelor’s  Degree or equivalent work experience
Working experience:
●    5 years+ experience in a services focused organization
●    Experience in developing and/or selling/managing service contracts, preferably with digitally connected equipment.
Competence and Skills:
●    Proven success in selling and managing service contracts 
●    Communication skills that are effective in a cross-cultural, matrix organization
●    Business planning, financial, and analytical skills 
●    Project management experience utilizing system and software tools

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry.

Interested to join?

Please submit your resume/CV for consideration!

 

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

 

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

 

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com