Product Manager, Services

Purpose of the position

To develop and grow Hiab USA service sales with a focus on contract and digital services offerings by collaborating with global teams and leading service sales activities in the US.

Main tasks and responsibilities

• Increase overall customer satisfaction and loyalty through expansion of Hiab service contracts and digital services
• Accountable for ProCare, Digital, and connected solutions sales development in the US
• Take ownership of existing service sales development actions and develop new initiatives
• Drive install base service capture and contract activation through analytics and growth actions
• Collaborate with local and global teams on the development and testing of contract and digital services offerings in the US market
• Collaborate with global teams on the creation of training materials for US sales teams
• Collaborate with marketing teams to create marketing materials and sales campaigns relating to services, contracts and digital services
• Lead contract and digital services sales training for the US Sales and Service teams
• Lead Contract Coordinators in the administration and management of contracts
• Collaborate with service teams on contract execution. Including presenting KPIs related to contract timeliness, completion, and margins
• Collaborate with local and global finance teams to audit contract performance and accuracy
• Provide ongoing sales support to sales and service teams
• Develop sales and offering tools for the US market, incl e.g. presentation of quotations and quotewerks developments to enable us to drive sales
• Review, analyze, and manage pricing on maintenance, contract, and digital offerings
• Approximately 10% travel is required 

What you’ll need to succeed

Education:

• Bachelor’s Degree or equivalent work experience

Working experience:

• 5+ years of experience in a services focused organization
• Experience in developing and/or selling/managing service contracts, preferably with digitally connected equipment

Skills and competencies:

• Proven success in selling and managing service contracts
• Communication skills that are effective in a cross-cultural, matrix organization
• Business planning, financial, and analytical skills
• Project management experience utilizing system and software tools

Personal attributes or qualities:

• High energy
• Excellent oral and written communication skills
• Strategic thought process that delivers results

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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