Installation Technician

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

To perform installation activities (safety checks, corrective actions, and processes improvement) on load handling equipment (truck mounted forklifts, cranes, trucks, and trailers). Responsible for contributing to productive customer relationships as well as following best practices in all administrative and technical activities.

Main tasks and responsibilities

Technical and product knowledge

• Staying up to date with technical developments as shown in internal service bulletins
• Staying up to date with technical specifications of relevant equipment

Exceeding the customer expectations

• Conduct tasks in the way lead by the line manager to maximize customer satisfaction
• Follow Cargotec Customer Satisfaction Guidelines

Risk management

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert line manager if equipment safety is jeopardized due to any reason
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Installation process

• Inspect, troubleshoot, report, plan and then conduct installation or repair as instructed by the line manager
• Keep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of parts

New business opportunities

• Recognize sales opportunities and communicate with line manager

Continuous Improvement

• Provide feedback to line manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follows the Code of Conduct
• Other duties, as assigned by the line manager

What you’ll need to succeed

Education:

• High School Diploma/equivalent required 
• Technical or Secondary College preferred
• Suitable technical training

Working experience:

• Minimum 2 years of experience in installations, maintenance, technical support or equivalent
• 3+ years of mechanical, hydraulic, or electrical operations preferred

Skills and competencies:

• Customer-oriented
• Able to cope with stressful situations
• Capable of operating independently
• Appropriate diagnostic and troubleshooting skills
• Acts responsibly in the light of prevailing circumstances
• Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
• Able to safely operate equipment for the purpose of conducting tests and repair
• Basic computer skills

Personal attributes or qualities:

• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented
• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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