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Business:  Hiab
Job Function:  Sales

Perrysburg, OH, US

Aftermarket Sales Executive, East

Join Hiab's journey - to inspire and shape the future of intelligent load handling

Purpose of the job:
●    To drive revenue growth through active sales efforts focused on parts sales, maintenance, service contracts, and used equipment. Audit and drive growth with aftermarket partners and dealers. And provide top level customer service. 


Main tasks and responsibilities:
●    Drive Service sales (parts, maintenance, used equipment) growth through key channels. Developing sales relationships with dealers, service providers, customers, District Service Managers and other key stakeholders. 
●    Consult dealers and service partners related to parts campaigns.
●    Audit dealers and service providers to ensure compliance with Hiab policies regarding stock targets, marketing, and competitive offerings.
●    Focus sales efforts by studying existing and potential volume of service sales and install base
●    Set and discuss annual parts and service targets with dealers and service providers and monitor their forecasts and performance. 
●    Work directly with Hiab USA service teams to grow service revenue, add contracts, and bring in new customers
●    Use CRM to develop pipeline, leads, and opportunities and also to record contacts and events.
●    Provide sales and service leads to respective departments using Salesforce CRM
●    Identify/troubleshoot customer parts needs
●    Train dealers and other customers on use of Hiab Webshop and create Webshop accounts/access
●    Follow up on quotes and open leads/opportunities to close sales
●    Escalate customer/partner issues quickly when required, providing accurate and complete information
●    Respond quickly and accurately to customer inquiries through phone calls and emails
●    Continual learning of product and parts information
●    Understand and comply with all Safety and Environmental requirements
●    Perform all other duties as required by Supervisor within the physical constraints of the job


●    Services (Spares parts, Maintenance, Contracts, Used Equipment) revenue growth in assigned area
●    Professional, timely, and accurate customer service


What you’ll need to succeed:

●    Minimum of high school diploma or GED required.  Candidate with AA or BS degree and/or equivalent experience preferred


Working experience:
●    Prior industrial equipment/automotive dealer channel management with aftermarket focus


Competence and skills:
●    Time management (organizing, planning, prioritizing) skills
●    Customer focused
●    Understanding of profit/loss accountability
●    Excellent communication skills, both oral and written
●    Strong technical aptitude and/or technical knowledge 
●    Extensive computer skills (Microsoft Office and Google products) with accurate data entry 
●    Detail oriented
●    Ability to multi-task and demonstrate strong work ethic with a professional and cooperative attitude
●    Ability to work independently with limited supervision

You will be part of:

  We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally. 



Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling. 


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes. MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL and WALTCO brands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec Corporation. Cargotec's sales in 2018 totalled approximately EUR 3.3 billion and it employs around 12,000 people. www.cargotec.com 


Nearest Major Market: Toledo