Account Manager

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

The purpose of the position is to provide timely and effective customer support to Hiab's most complex accounts through the entire purchase lifecycle and coordinate both internal and external stakeholders to deliver excellent customer service.

Main tasks and responsibilities

• Build multi-level customer relationships through customer support activities
• Collaborate with Sales Executives to build customer communications and reporting/presentations
• Communicate customer needs thoroughly and effectively to internal and external partners
• Maintain up to date customer information regarding service and delivery status
• Compile customer data for use in Hiab strategy development 
• Ensure accuracy of customer information and data throughout Hiab's reporting and CRM systems
• Ensure customer specific portals are kept up to date 
• Support Customers by engaging 3PL and business partners as necessary e.g. logistics and fleet management partners to solve daily issues
• Understand, monitor and ensure compliance to all policies and procedures 
• Monitoring customer transactions to ensure timely and accurate completion of invoicing
• Perform other duties, tasks and responsibilities as assigned by manager to support the department and company goals and objectives

What you’ll need to succeed

Education:

• High School diploma or equivalent required
• Bachelor’s Degree preferred

Working experience:

• 2+ years in a business to business customer service environment

Skills and competencies:

• High standards in Customer Service
• Capability to manage multiple tasks concurrently under strict time constraints
• Ability to identify and implement Process Improvements 
• Proficient with MS Office and Google Workspace
• SAP experience preferred
• Salesforce or other CRM platform experience preferred
• Open, collaborative style of communication
• Ability to build and maintain trusting relationships both internally and externally
• A passion for Operational Excellence
• Excellent problem solving skills

Personal attributes or qualities: 

• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
• Customer first attitude
• Us before I
• Proactive and self-starter
• Professional, positive and “can do” attitude
• Continuous learner

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.
#LI-HYBRID