Director, Sales & Services, Poland

Purpose of the position

• Drives solution sales in the given market with focus on delivering best customer experience and building a  true partnership with complete lifecycle support.
• Manage and execute sales and markets strategy for all divisions in a given country or area

Main tasks and responsibilities

• Responsibility for HIAB products sales & services in the region
• Full local P&L responsibility
• Net working capital management and maximise cash flow 
• Establish and implement Hiab’s strategy in CSC (Customer Support Centre)/territory.
• Follow and enforce HIAB’s key KPIs.
• Safe working environment (HSEQ)
• Develop a growth strategy for the short and long term
• Maximise local gross margin opportunities through pricing, life cycle profitability and cost savings
• Define growth opportunities through market share gains, segment development and route to market optimisations
• Compile and provide market intelligence and competitor moves
• Understand local truck transport legislation
• Drive service growth and identify opportunities to maximise profitability
• Face of HIAB towards customers and dealers.
• Review region performance with HIAB divisions and with the key departments.
• Customer journey from factory delivery to end customer delivery, through the full life cycle.
• Follow the latest ISO standards. Hiab Code of Conduct. Delegation of Authority.
• Active succession planning within the Sales & Services team

KPIs:

• Sales/Order intake (Equipment & services incl. contracts)
• Product Gross Margin, OP, Forecast accuracy, NPS
• Safety KPIs
• NWC

What you’ll need to succeed

Education:

• Preferable relevant academic degree e.g. master in business and administration

Experience:
 

• Experience in material handling or mobile equipment commercial activities is highly desirable
• Several years of experience in senior sales, services and marketing roles (commercial and/or operations experience)
• Proven ability to drive sales, operations and profitability and manage customer and dealer relationships
• Experience in business development, change projects; M&A experience is beneficial
• Leadership and coaching experience with good track record
• Knowledge of different sales tools, systems and training approaches to drive the new ways of working
• Experience working in an international corporate environment
• Experience in development of business plan/strategy and execution

Competencies:
 

• Strong business and financial acumen
• Understand how to drive a safety first culture
• Sales and business development 
• Process improvement
• Action orientated and strong execution skills
• Ability to work in an international business  environment in a matrix organization
• Strong leadership capabilities, coaching and team development
• Excellent interpersonal and communication skills
• Change management to drive and execute change, internally and externally
• Performance management, target setting and follow up/feedback
• Firm and fact-based decision-making skills
• Basic financial understanding to drive profitable growth

Desired behavior:
 

• Drive and high energy to challenge the status quo
• Proactive and self-driven working approach
• Results and achievement oriented
• High integrity
• Team player and fun to work with
• Co-operative style, ability to build long-term relationship relationships with different parties
• Resilient and adjustable for different situations
• Prosper diversity and inclusion
• Strong leadership and influencing skills
• A good communicator with the capability to work in teams and independently
• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
• High sense of urgency
• Good sense for details
• Passionate about driving performance improvements

Interested to join?

If you are interested in the position, please share your CV and Cover Letter by 24.05.2024