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Business:  Hiab
Job Function:  Service

Oshkosh, WI, US

Field Service Technician

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring
and shaping our industry. The world in which we operate with our class-leading products,
intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

What you’ll need to succeed:

Driving license (CDL-class B or higher for field service technician)


Minimum high school education/GED; Technical or Secondary College Preferred


Working experience

 3+ years of mechanical, hydraulic, or electrical operations

Main Tasks and Responsibilities
  • Technical and product knowledge
  • Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
  • Staying up to date with technical specifications of relevant equipment
  • Managing the customer
  • Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
  • Follow Cargotec Customer Satisfaction Guidelines
  • Service process
  • Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
  • Submit regular reports in the format specified by District Service Manager
  • Keep adequate records and maintain documentation in line with agreed standards
  • Commercial Awareness and Cost Effectiveness
  • Plan and manage personal time and resources for maximum benefit of Cargotec and the customer
  • Make judgements about the most cost effective and efficient approach to providing service
  • Maintain documentation to ensure accurate invoicing to the customer
  • Manage and protect the security and traceability of spare parts
  • New business opportunities
  • Recognize sales opportunities and communicate to District Service Manager
  • Continuous Improvement
  • Provide feedback to District Service Manager to support continuous quality improvement
  • Participate in innovative thinking about ways to improve service efficiency
  • Coach/tutor junior colleagues and trainees as necessary
  • Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
  • And other duties, as assigned.
You will be part of:

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

We are an equal opportunity employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, gender identity, national origin, disability
status, protected veteran status, or any other characteristic protected by law.
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and
digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees
worldwide focus on our commitment to increase efficiency in our customers' businesses and to
shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader
cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted
forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO brands.
Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM
platform demonstrate our constant drive to provide intelligent services and connected solutions
that add value to our customers. www.hiab.com
Hiab is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2017
totalled approximately EUR 3.2 billion, and it employs over 11,000 people. www.cargotec.com
If you are experiencing technical difficulty navigating through the career page, please contact us
on candidate.support@cargotec.com. We will do our best to assist you. Please note, we do not
accept job applications at this email address.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton