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Business:  Hiab
Job Function:  Field / Customer Service

Monclova, US

Apply by:  15-09-2018

Parts Sales Specialist

Purpose of the position

The purpose of this role is to provide top level customer service, assist customers with parts inquiries, and drive revenue growth through parts sales

Main tasks and responsibilities

  • Drive revenue growth through parts sales (upselling, campaigns, relationship development)
  • Respond quickly and accurately to customer inquiries through phone calls and emails
  • Identify/troubleshoot customer parts needs
  • Enter orders in SAP and Webshop
  • Use multiple systems to identify correct parts information
  • Provide parts quotes and lead times
  • Follow up on quotes to close sales
  • Escalate customer/parts issues quickly when required, providing accurate and complete information
  • Assist customers with Webshop questions/issues
  • Continual learning of product and parts information
  • Provide sales and service leads to respective departments
  • Understand and comply with all Safety and Environmental requirements

Perform all other duties as required by Supervisor within the physical constraints of the job

We expect from you

  • Professional, timely, and accurate customer service
  • Spare parts sales revenue

Further information

Hiab is the world’s leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab’s more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers’ businesses and to shape the future of intelligent load handling.

Nearest Major Market: Toledo

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