Parts Sales Specialist

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

To provide top-level customer service, assist customers with parts inquiries, and drive revenue growth through parts sales.

Main tasks and responsibilities

• Drive revenue growth through parts sales (upselling, campaigns, relationship development)
• Respond quickly and accurately to customer inquiries through phone calls and emails
• Identify/troubleshoot customer parts needs
• Enter orders in SAP and Webshop
• Use multiple systems to identify correct parts information
• Provide parts quotes and lead times
• Follow up on quotes to close sales
• Escalate customer/parts issues quickly when required, providing accurate and complete information
• Assist customers with Webshop questions/issues
• Continual learning of product and parts information
• Provide sales and service leads to respective departments
• Understand and comply with all Safety and Environmental requirements
• Perform all other duties as required by Supervisor within the physical constraints of the job

Accountabilities:

• Professional, timely, and accurate customer service
• Spare parts sales revenue

What you’ll need to succeed

Education:

• Minimum of high school diploma or equivalent required
• Candidate with AA or BS degree and/or equivalent experience preferred

Working experience:

• Prior industrial equipment/automotive retail parts sales/customer service experience

Skills and competencies:

• Time management (organizing, planning, prioritizing) skills
• Customer focused
• Understanding of profit/loss accountability
• Excellent communication skills, both oral and written
• Strong technical aptitude and/or technical knowledge
• Extensive computer skills (Microsoft Office and Google products) with accurate data entry
• Detail oriented
• Ability to multi-task and demonstrate strong work ethic with a professional and cooperative attitude
• Ability to work independently with limited supervision

Personal attributes or qualities:

• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented 

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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