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Business:  Hiab
Job Function:  Service
Location: 

Monclova, US

Field Service Technician

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main tasks and responsibilities

Technical and product knowledge

Managing the customer
Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction

Follow Cargotec Customer Satisfaction Guidelines

Service process

Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager

Submit regular reports in the format specified by District Service Manager

Keep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

Recognize sales opportunities and communicate to District Service Manager

Continuous Improvement

Provide feedback to District Service Manager to support continuous quality improvement

Participate in innovative thinking about ways to improve service efficiency

Coach/tutor junior colleagues and trainees as necessary

Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

What you’ll need to succeed:

Job Qualifications
 

  • Driving license (CDL-class B or higher for field service technician)

Education

  • Minimum high school education/GED; Technical or Secondary College Preferred

Working experience

  • 3+ years of mechanical, hydraulic, or electrical operations

You will be part of:

  • Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment

  • 401k program with company match

  • Personal time off and company-paid holidays

  • You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business

  • Opportunities for career growth and competitive salary commensurate with experience

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

 

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

 

Hiab is part of Cargotec Corporation. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,000 people. www.cargotec.com