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Business:  Hiab
Job Function:  Field / Customer Service

Monclova, OH, US

Apply by:  29-07-2019

Parts Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling

The purpose of this role is to provide top level customer service, assist customers with parts inquiries, and drive revenue growth through parts sales.

Main tasks and responsibilities


  • Driving revenue growth through parts sales (upsellng, campaigns, relationship development);
  • Responding quickly and accurately to customer inquiries through phone calls and emails;
  • Identifying/troubleshooting customers parts needs;
  • Entering orders in SAP and Webshop;
  • Using multiple systems to identify correct parts information;
  • Providing parts quotes and lead times;
  • Following up on quotes and close sales;
  • Escalating customer/parts issues quickly when required, providing accurate and complete information;
  • Assisting customers with Webshop questions/issues;
  • Continual learning of product of parts and parts information;
  • Providing sales and service leads to respective departments;
  • Understanding and complying with all Safety and Environmental requirements
What you’ll need to succeed


  • Professional, timely and accurate customer service;
  • Spare parts sales revenue
You will be part of:

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.



Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO brands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


If you are experiencing technical difficulty navigating through the career page, please contact us on We will do our best to assist you. Please note, we do not accept job applications at this email address.

Nearest Major Market: Toledo

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