Share this Job
Business:  Hiab
Job Function:  Information Management

Minerbio, IT

ERP Solutions Expert

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow


HIab is looking for ERP Solutions Expert to support IM solution functionality and business operational continuity being located primarily at the Hiab Minerbio site in Minerbio, Italy. 


You should also support other team members within your team to help them achieve the business operational continuity on sites they have responsibility for. You also have a responsibility to develop local solutions according to local business needs together with the Hiab IM team and commonly agreed models and frameworks. In this position, you are also responsible for supporting Hiab’s
global business applications and being an active member of various development projects on the Hiab IM application landscape.


Main tasks and responsibilities


  • Acting as solution & platform expert and being responsible for the platform functionality in your production & supply chain domain specifically at Hiab factories in Minerbio, Argelato, and Taranto (=Effer factories).
  • Supporting, planning, and execution of Hiab’s common solutions development projects. Supporting development projects when it comes to IM functionality development, data flows and integrations of solutions

Being a Service owner towards business, responsible for solution availability and functionality of the solutions in Minerbio, Argelato, and Taranto.


  • Responsible for supplier & vendor collaboration from Hiab’s side. Managing the co-operation together with corporate IM stakeholders. Participating agreement negotiations and definition of SLAs and OLAs related to a services
  • Responsible of participating team meetings and service meetings based on agreed governance model
  • Maintaining the compliance of the license usage according to the agreements and providing advance alerts for actions which might cause license compliance issues
  • Being a member of the change, release, asset and problem management teams and coordinating successful change management process to minimize business interruptions
  • Be part of Hiab IM and together with colleagues you have important role of securing success on our strategic development projects and further develop our End to End solution offering.


Effer local accountabilities


  • ERP LN solution expertise
  • Report writing and maintaining the Effer Cyberquery reporting dashboard’s
  • Supporting SAP interfaces within LN and other systems integrations. Business application support (MES, Zucchetti, Configurator, ALMA, ANSYS, SPAC) Financial management; Managing cost of solution covering (operational and development costs) and securing that set targets and budgets are kept. Striving continuously cost control to meet the market pricing. Responsibility for financial planning of the local IM solutions development.

What you’ll need to succeed


We're looking for a strong problem solving & analytical person, able to work independently and proactively.


  • 5+ years of experience of working in the IT business area, 5+ years of experience of ERP solutions and preferably manufacturing & Supply chain area
  • Experience of solution development and/or IT service management related work: Experience of industrial production environments and related business processes
  • Master’s or Bachelor's degree in IT, business, or similar area
  • Technical competence in one of the following areas is seen as mandatory: ERP LN and production processes
  • in general, SalesForce / other CRM’s and field services tools, SAP, BI, or RPA
  • People and supplier management skills and experience: Good communication and presentation skills
  • Project, change and transition management experience: Stakeholder management experience
  • International mind-set
  • Full professional proficiency of written and oral English and Italian required.

Needs to be able to work onsite in Hiab Minerbio factory in Italy. Some traveling also expected to Hiab Argelato and Taranto factories, both located also in Italy. Home and remote office work is conditionally supported.

You will be part of


We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.


Interested to join?


If you are excited about this opportunity, please submit your CV and application!


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,000 people.