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Business:  Hiab
Job Function:  Logistics

Meppel, NL

Senior Manager SC Operations EMEA"

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Join Hiab's journey - to inspire and shape the future of intelligent load handling


Hiab Limited is currently looking for an experienced person to combine the management of the Parts Orders & Logistics (PO&L) with the management of the 3PL contract for the Global Distribution Center (GDC) operations in Metz, France via a hands on approach. The position is located in Meppel but other locations in the Netherlands can be considered. The position holder reports to the VP, Supply Chain, Services who is located in Meppel.


Main tasks and responsibilities 


  • Manage the PO&L team in supporting customers with parts order management activities and any queries related to the order to delivery process
  • Manage the 3PL contract via performance monitoring, deviations follow up and budget control
  • Ensure customer service levels including proficient communication and emergency delivery unit down by securing that the team members follow agreed processes, documentation and correct case management tool usage
  • Assist the Transport Manager in managing carrier performance (cost and transit time reliability) through monitoring of KPIs and carrier transactional data
  • Work collaborative with the American Regional Distribution Center to ensure maximum global efficiency in processes, policies
  • Focus on achieving customer service targets by meeting KPIs for parts on time dispatch, on time transport transit-times, communication responsiveness and other related KPIs measured at budgeted costs
  • Monitor and review performance against agreed budgets on a regular basis as directed by the supply chain and finance functions and take remedial action where required
  • Ensure the agreed systems and monitoring tools are implemented and monitored regularly for the different functions: e.g. order receipt and administration, goods in and on-time put away
  • Through effective RMR and 3PL management, ensure that the GDC holds the accurate stock, agreed stock levels and keep ‘losses’ to a minimum
  • Share regular performance reports including root cause analysis on reasons to performance failures according to the standards set by the supply chain functions.

What you’ll need to succeed:



  • Academic education in logistics or similar
  • Lean Six-Sigma 



  • Minimum 5 years of experience from similar role preferably with a 3PL operation
  • Background in spare parts distribution is valued
  • Experience from navigating in a global organization


  • Well documented leadership skills
  • Good communicator
  • Analytical and a skilled Excel user
  • Experience with WMS and TMS systems 
  • SAP experience is a plus
  • Independent to get things done, but a strong team player
  • Excellent English skills


Desired behavior

  • Self-starter & Self-motivated
  • Change driver
  • Analytical with an eye for the big picture and strategic thinking
  • Team player
  • Prosper diversity and inclusion
  • Strong leadership and influencing skills
  • Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
  • High sense of urgency
  • Good sense for details.

You will be part of:

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.
With us, you will have the opportunity to realize your potential and become an important member of our global team.

Interested to join?


For further information please contact Bert Berg Van Den at bert.van.den.berg@hiab.com


If you are excited about this opportunity, please submit your application by 01.03.2021.


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com