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Business:  Hiab
Job Function:  Service

Melbourne, VIC, AU

Workshop Supervisor - Service and Repair

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

  • Provide Leadership to the Victorian Service (Maintenance) operations – Workshop  Field 
  • Implementing best practices to ensure all areas are run in an efficient and Safe manner
  • Contribute to the financial performance of the operation, supporting revenue generation and seeking efficiencies to improve service profitability
  • Utilise and Promote Hiab systems for yourself and your team (SAP, SMS etc.) 
  • Provide a high level of Customer Service, including maintaining high standards for quality of work, timely and effective communication and managing escalations
  • Work closely with Service administration to ensure staff workload is managed and administrative tasks are up to date – inclusive of quotations, billing requests, time sheets, WIP etc..
  • Manage staff, Day to day leadership, Tool Box meetings, Utilisation, PDP reviews, first level tech support, training and development

Key Tasks and Responsibilities

Occupational Health and Safety (OH&S)

  • Lead and Promote a Safe Work culture
  • Maintain Positive housekeeping practices
  • Ensure a safe working environment at all times, applying best practices and company policy
  • Comply with the policies and procedures in accordance with the law
  • Address any non-compliance with immediate action
  • Coordinate all OH&S activities for areas under your control
  • Active member in the National safety committee
  • Participate in regular Walk arounds/inspections
  • Actively identify hazards/unsafe acts – taking action as required


  • Training and development of team
  • Day to day leadership of Hiab Vic Maintenance employees (Field and Workshop technicians)
  • Weekly Tool Box meetings
  • Managing HR topics directly or in conjunction with management support services


  • Responsible for taking actions to achieve revenue targets
  • Responsible for monitoring costs and taking appropriate actions to ensure sustainable OP
  • Responsible for meeting Utilisation targets for team
  • Monitor and manage WIP (work in progress), aligning service forecasts to budget
  • Closely monitor and manage overtime for staff 
  • Implement a process to ensure Quotations are sent for approval on the same day as service works

Systems, Process and Administration

  • Utilise and Promote Hiab systems for yourself and your team (SAP, SMS, Jira safety management, Learn, etc.) 
  • Work closely with Service administration to ensure staff workload is managed and administrative tasks are up to date – inclusive of quotations, billing requests, time sheets, WIP etc.. (medium term aim – paperless)
  • Work within Hiab Systems and Policies at all times
  • Management reporting – as required
  • Manage all activities in accordance with Hiab Policy, Australian Standards and Local/Federal laws

Customer service

  • Strong interpersonal skills (ability to deal with internal and external stakeholders)
  • Document customer issues including resolution
  • Demonstrate personal ownership for tasks and following through
  • Quality of work – employ high standards and work practices to ensure rework and warranty are minimized
  • Communicate appropriately
  • Provide a customer escalation point


  • Manage all state activities in accordance with Hiab Policy (local & global), Australian Standards, Local and Federal laws
  • Identify any risk or exposure to the business with communication to management
  • Work with multiple systems including SAP, FSM, Qlikview, Qliksence, Salesforce

What you’ll need to succeed:


  • High School certificate - preferred
  • Trade certificate


  • 5 years’ experience in a similar role
  • Legislative compliance and quality control
  • Leadership and development

Skills & Knowledge

  • Maintain technical knowledge of load handling products and industry best practice
  • Understanding of hydraulic and electrical circuits
  • Understanding of quality control and application
  • Understanding of national and local legislation and application
  • Leadership
  • Customer relationship skills
  • Intermediate Microsoft Office/Google skills
  • Effective time management skills
  • Proven ability to effectively and productively work within a marketing driven organisation
  • Sound communication skills (written and verbal)
  • Excellent interpersonal skills (ability to deal with all stakeholders in the business)


  • Attention to detail
  • Customer orientated 
  • Excellent work ethic
  • Ability to participate in all training and development programs
  • Ability to multi-task and work independently as well as in a team
  • Cultural sensitivity and adaptability


  • Other duties as requested by your manager

You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

If you are excited about this opportunity,click Apply and submit your application and CV.

Salary for the role is negotiable depending on experience. This is a great opportunity to join a global market leader. You must have the applicable rights to work in Australia to be considered.


Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.


Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers.


Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people.